Job Description

About the Role

Are you passionate about tackling complex technical challenges, collaborating with a team, and making a meaningful impact for customers? Join us as a Subject Matter Expert (SME), where you will be an essential part of our customer support operations. As a key member of our Technical Support team, you'll assist clients and service personnel globally, focusing on troubleshooting, testing, upgrading equipment in the field, and offering expert guidance on control and electrical systems. The position is based on working on a fixed shift rotation, including night shift.

About the Company

At the core of NOV's Aftermarket group, the Technical Equipment Support Services (TESS) department delivers swift and effective solutions around the clock, supporting rigs across the globe. Leveraging tools such as Tracker and eHawk™ Remote Support, we minimize downtime through remote diagnostics and real-time issue resolution. Our team also works closely with Service Engineers on-site, offering critical insights and direction to address technical challenges efficiently.

What We Offer

• A dynamic and collaborative work environment with a global impact
• Opportunities for professional development and training
• Exposure to cutting-edge technology and offshore/maritime equipment
• Competitive compensation and benefits package
• Possibility for international travel and career growth

Key Responsibilities

• Provide expert technical support for cranes and winches, emphasizing control and electrical systems
• Assist field service teams in equipment troubleshooting, testing, and upgrades
• Recommend equipment improvements to Engineering based on field insights
• Identify necessary components for repairs or scheduled service in collaboration with customers and internal teams
• Liaise with Engineering to align on solutions that meet customer requirements
• Support remote diagnostics and on-site guidance, leveraging digital tools and platforms
• Travel to customer locations as needed to support service operations

Qualifications & Skills

• Professional certification or equivalent experience in a relevant technical field
• 3-5 years in Field Service, Installation & Commissioning, Technical Support, or similar roles
• Background in the offshore or maritime industry is highly desirable
• Proficient in PLC systems and knowledgeable in electrical/control system troubleshooting
• Strong analytical and problem-solving skills
• Excellent communication and teamwork abilities
• Adaptability and commitment to continuous learning
• Ready to work on shift/rotation basis.

Why Join Us?

We are a purpose-driven company, dedicated to delivering technology and services that empower the global energy industry. As part of our team, you will have the opportunity to contribute to a sustainable future while advancing your career in an inclusive, supportive environment.

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.