Job Description

Technical Support Specialist - Underground Electrician and Underground Fitter

For this role, we offer:

• Home every weekend
• DIDO from wherever you live
• Excellent salary package
• Company supplied work vehicle
• Opportunities for overtime
• Professional development & growth
• Training to support your development in the role

About the role:

The Technical Support Specialist will be responsible for providing on-site support to customers while ensuring optimal performance and maintenance of the HBT product line. Additionally providing detailed performance data and reporting back to HBT to assist in continuous product improvement and reliability initiatives and projects.

You will be assessing, maintaining and supporting HBT longwall equipment on customer sites, particularly in underground mining environments. You will leverage your technical expertise to audit, repair/replace components and provide guidance on HBT equipment. You will also directly monitor the equipment in production and provide technical equipment and productivity improvement recommendations to customers that will enhance the performance and reliability of the HBT equipment.

The Technical Support Specialist’s key Responsibilities include:

• Performing service tasks, identifying/resolving technical problems and making analysis through onsite activity in any service categories (installation and commissioning, maintenance, repairs, upgrades and retrofits)
• Proactively identifying potential equipment failures and requesting proactive corrective actions.
• Troubleshooting equipment failure and making recommendations to avoid repeating the problem in the future.
• Participating in and/or lead RCA (Root Cause Analysis) processes as required.
• Coordinating, preparing, and ensuring that all materials, parts, documentation, and equipment are available and at the appropriate quality for Service activities.
• Performing equipment health inspections, validation and parameter audits.
• Analysing equipment performance using historical and electronic data to identify optimization opportunities.
• Conducting required scheduled lifecycle auditing and preparing comprehensive life cycle condition reports for the customers to assist in overhaul scope preparation and replacement equipment forecasting.
• Providing expert advice and support during breakdowns to minimise production losses.
• Developing, preparing, and delivering high-standard training to longwall personnel on HBT equipment operation and maintenance.
• Creating and maintaining a good relationship with customers and understanding their needs.
• Identifying new sales opportunities and communicating them internally.

About you:

Qualifications/ Experience:

• Certificate III trade qualification in electrical or fitter disciplines
• Certificate IV and above qualifications are highly regarded
• Coal Board Medical is desirable
• Previous experience providing technical support for high-performance machinery.
• Familiarity with the operation and maintenance of HBT equipment

Essential Criteria:

• Strong focus on safety
• Excellent communication skills
• Willingness to travel to customer mine sites throughout the Bowen Basin, including week nights away from home
• Availability to support customers outside of business hours and work alternative shifts (afternoon/night/weekend) as needed
• Ability to work autonomously and as part of a team
• Excellent report-writing skills
• Strong attention to detail, administrative skills and time management abilities
• Proficiency in Microsoft Office suite, particularly Excel and Word

About us:

HBT Services QLD is responsible for the overhauls of longwall machinery across QLD and operates under three plants, being Overhauls, Warehouse and Gearbox repairs.

HBT is an equal-opportunity employer committed to diversity and inclusion within the workforce.

If you are ready to make a meaningful impact and contribute to a positive work environment, we encourage you to apply for this role.