This is a remote position.

We are looking for a Technical Support Specialist to support a telehealth platform by assisting users with technical issues and ensuring smooth system performance for both patients and healthcare providers.

Requirements

Key Responsibilities

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  Provide technical support to users experiencing issues with the telehealth platform
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  Troubleshoot login issues, connectivity problems, and general system errors
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  Guide users through platform features and functionalities
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  Escalate complex technical issues to engineering teams when needed
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  Document issues, resolutions, and recurring problems
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  Collaborate with product and engineering teams to improve user experience

Requirements

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  Fluency in English (spoken and written) is required
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  Proven experience in technical support or IT helpdesk roles
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  Strong troubleshooting and analytical skills
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  Ability to explain technical concepts clearly to non-technical users
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  Familiarity with web-based applications and basic system diagnostics
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  Strong attention to detail and problem-solving mindset

Preferred Qualifications

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  Experience in telehealth or healthcare technology environments
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  Basic understanding of APIs, integrations, or system workflows
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  Experience with ticketing systems (Zendesk, Freshdesk, etc.)