Job Description

What's In It For You!

• Employee discounts
• Growth opportunities
• Many store support roles are hybrid
• Help others through our charity partners
• Save the environment
• So much more!

Why We Will Love You

• Your unique personality and skills
• You have a demonstrated ability to collaborate with others
• You have an amazing track record of positive results
• You have amazing time management skills and love to multitask
• You are at least 18 years old and ready to join our team

Teamwork Makes The Dream Work

Our Field Support Center works to support all operations of our company. Whether you are a part of the accounts payable, finance, donations, people and culture or purchasing team, we all have a common goal to support each part of the business to the fullest so that we can positively impact our charity partners.

Why You Will Love Us: Our Mission, Vision and Values

Mission

To Give Back! By...

• Positively impacting the environment and the communities we serve
• Providing values that meet our customer's needs and wants
• Reducing millions of pounds of waste each year
• Supporting local charities
• Creating jobs

Vision

To be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors.

Values

• Real: I am genuine and approachable. What you see if what you get.
• Heart: I care. I listen with kindness and act with courage.
• Own: I take initiative, ask for help and follow through.
• Solve: I dig in, fix what matters, and move things forward.
• Grow: I meet challenges with optimism knowing I will win or learn.

Position Title: Technician II

Reports To: Manager – Technology

Department: Technology

FLSA Status: Non-Exempt

POSITION SUMMARY

This position is responsible for providing remote technical support across all ATS locations, including travel to assist on-site as needed. Key responsibilities include troubleshooting basic hardware, software, and network issues, as well as assisting with installing and maintaining IT equipment and infrastructure as needed. This role operates based on documented and prescribed solutions or processes and ensures that systems, devices, and networks remain operational and efficient throughout the organization with the goal of ensuring technical continuity across the organization.

As a vital part of the Technology Team, this position works primarily from home, remotely supporting end users, and travels to various locations, including new store builds, to perform installations and repairs as needed. Travel is assigned based on proximity, urgency, and team availability. Employees based in the Birmingham, AL metro area are expected in the Irondale, AL office on Tuesdays and Thursdays, unless traveling to stores or other sites that week.

KEY RESPONSIBILITIES

1. IT Support & Troubleshooting: Serve as the first point of contact via phone, email, and ticketing systems, providing remote and on-site support for hardware, software, network, and POS issues, escalating issues to higher-level team members as needed.
2. System Maintenance: Install, configure, and maintain operating systems, software, patches, and IT equipment including PCs, servers, and peripherals.
3. Network & Infrastructure: Assist with basic Layer-1 troubleshooting of network connectivity and equipment, including hardware installation, network cabling issues, and end-user connection issues. Run network cabling and install equipment at existing stores, as well as at new store builds before they open.
4. Documentation & Asset Management: Assist the team with documenting support activities and resolutions. Employees based in the Birmingham, AL metro area also assist with maintaining accurate inventory records and tracking IT equipment and deliveries.
5. Logistics & Service: Support ATS locations remotely and through on-site travel and deliver excellent customer service while adhering to company policies.
6. Other duties as assigned by management.

Technical & Professional Requirements

• Troubleshooting: Hardware, software, and basic networking troubleshooting skills (preferred).
• Systems: Working knowledge of Windows OS, Microsoft 365, and Android/iOS devices (preferred).
• Networking: Basic understanding of LAN/WAN, IP, DNS, and DHCP (preferred).
• Tools: Experience with remote support tools and helpdesk/ticketing systems (e.g., Zendesk) (preferred).
• Soft Skills: Strong time management, organization, and customer service mindset; ability to work independently and as part of a team (required).

QUALIFICATIONS

• Experience: 0-2 years in a people-facing role, providing any kind of service or support (required).
• Education: Associate/Bachelor’s degree in IT, Computer Science, or equivalent experience (preferred).
• Certification: Certifications are not required to apply. CompTIA A+ or Network+ (or equivalent) are a plus. As part of this role, employees will work toward obtaining one or more relevant certifications within 6–12 months of employment, with company support. (preferred).
• Driving: Valid driver’s license, clean driving record, and reliable transportation that meets the company vehicle allowance program (required).
• Travel: Frequent local/regional travel (approx. 25-50%) (required).
• Home Workspace: Reliable high-speed internet connection and a quiet, secure, distraction-free workspace at home suitable for phone and remote support work (required).
• Screening: Must pass a background check, motor vehicle check, and drug screen (required).

PHYSICAL REQUIREMENTS

• Ability to remain seated and work at a computer for extended periods while providing remote technical support.
• Ability to stand and walk for extended periods while performing on-site installations, troubleshooting, equipment setup, and other technical support activities.
• Ability to lift and carry computers, monitors, networking equipment, tools, boxes, and other IT-related equipment weighing up to 50 pounds.
• Ability to push and pull equipment or materials weighing up to 25 pounds.
• Ability to bend, stoop, kneel, crouch, reach overhead, and work at or below waist level when installing, connecting, inspecting, or troubleshooting equipment and cabling.
• Ability to safely climb and work from ladders or step ladders at heights of up to approximately 14 feet when installing or servicing network cabling and IT equipment.
• Ability to use hands and fingers to operate computers, keyboards, phones, tools, cables, connectors, and other technical equipment requiring fine motor skills and manual dexterity.
• Ability to visually inspect computer equipment, network connections, cabling, displays, and other technical components and to read information displayed on computer and mobile device screens.
• Ability to communicate effectively in person and through telephone, video conferencing, email, and other electronic communication methods.
• Ability to safely drive for extended periods and travel between ATS locations, including transporting equipment and supplies as needed.
• Ability to safely navigate retail stores, processing areas, offices, warehouses, and new store or construction environments, including areas with concrete, tile, carpeted, or unfinished surfaces.

WHY AMERICA’S THRIFT

Founded in 1984, America’s Thrift is more than a retail company — we are a team driven by purpose, community impact, and opportunity. With stores across the South, we create a unique shopping experience by refreshing our sales floors daily with thousands of new items, making it truly feel like “a new store every day.” Our commitment to organization, affordability, and customer service allows shoppers to discover incredible finds while saving up to 70% off traditional retail prices.

At America’s Thrift, we believe in giving back. Through partnerships with local charities, we help support children facing serious illnesses and individuals impacted by substance abuse recovery. Every donation and purchase contributes to making a positive difference in the communities we serve. We are proud to employ more than 1,500 team members, support local economies, and help keep millions of pounds of reusable goods out of landfills each year.

Joining our team means becoming part of a fast-paced, mission-driven environment where hard work, teamwork, and customer focus are valued every day.

#IND123

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.