Job Description

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with shared values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

The Technical Support Specialist provides advanced high-level technical to developers building on an open-weight AI model platform serving as the ultimate escalation point for complex technical issues. This role owns the full range of inbound queries, from billing and account issues to API errors, and resolves them with accuracy, ownership, and a strong customer focus. You will apply working knowledge of SQL, APIs, SDKs, developer tools, and web applications to diagnose issues, use sound judgment where no defined process exists, and help build the support function as the product evolves.

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT YOU’LL DO

Requirements

WHAT WE’LL LIKE ABOUT YOU

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