This is a remote position.
At Outsource Access, we help franchise owners and multi-location businesses keep their operations running smoothly. We don’t just troubleshoot hardware and software—we make sure technical glitches never stand in the way of a store's ability to serve its customers.
Ensuring Business Continuity:
You don’t just fix routers; you keep the doors "virtually" open by resolving internet, VOIP, and POS connectivity issues before they impact the bottom line.
Simplifying the Complex:
You bridge the gap between technical jargon and store operations, guiding non-technical staff through hardware setups and system checks with patience and clarity.
Ownership of the Solution:
You don’t just pass the buck; you own every ticket from initial report to final resolution, diagnosing whether a problem is a user error, a vendor bug, or a hardware failure.
Strengthening the Infrastructure:
You act as a vital link between stores and vendors, providing clear documentation and evidence to escalate complex issues and ensure long-term stability for every location.
A Diagnostic Detective:
You have a natural knack for root-cause analysis across networking (IP, DNS, DHCP), hardware, and SaaS platforms, and you love the "aha!" moment of a solved case.
The Calm in the Storm:
You can lead a frustrated store manager through a troubleshooting checklist during a busy shift while remaining professional, composed, and helpful.
A Documentation Pro:
You understand that a job isn't done until it’s tracked, managed, and documented in the helpdesk system for future reference and team knowledge.
Tech-Savvy:
You are proficient with remote desktop tools (TeamViewer, AnyDesk), ticketing systems (Zendesk, Jira), and have a solid grasp of firewalls and retail technology.
Your Home Office:
You have a dedicated, quiet workspace with a reliable high-speed internet connection and a dependable power backup to ensure seamless daily operations.
You’re not just taking a job — you’re stepping into a role where your growth, security, and peace of mind actually matter. Here is the total package we’ve built for you:
Your Wellness & Security
Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.
Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net.
Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home.
Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.
Your Financial Rewards
Performance Incentives: Bring results — and you’ll see it rewarded. Simple as that.
Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.
13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.
We exist to close the cultural gaps left by outdated offshore outsourcing models and to unlock smarter scaling for solopreneurs and small businesses. By combining the insight of our U.S.-based leadership with a world-class Virtual Assistant team, we help businesses scale faster—without the typical growth roadblocks.
Our solution is built specifically for entrepreneurs and business owners, addressing three major pain points:
Risk Management
Lack of Operational Knowledge
Overcoming Business Setbacks
With a strategic, end-to-end approach, we empower U.S.-based companies to grow efficiently and sustainably—with results that speak for themselves.
