Evident Microscopy

Technical Support Specialist (m/f/d)

Evident Microscopy  •  Prague, CZ (Onsite)  •  2 months ago
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Job Description

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.

As a Technical Support Specialist, you will provide professional hardware and software support and training to our customers via telephone, email and remote software. This is a customer-facing role requiring technical aptitude and a proactive approach to problem-solving.

Tasks

  • Handle and resolve technical inquiries from service and sales teams as well as end customers for technically sophisticated products
  • Provide remote customer training for evident instruments and application software to end customer
  • Collaborate with product units, including application specialists and software/hardware development teams
  • Support the repair center with complex technical issues
  • Participate in regular internal and external training and development programs
  • Document and report customer-reported errors - ETQ (Excellence Through Quality) with problem-resolution tools

Requirements

  • Strong analytical skills and quick comprehension
  • Good English communication skills (German would be a plus)
  • Experience in telephone-based technical support would be a plus
  • Structured, independent, and results-oriented working style
  • Strong problem-solving abilities and a collaborative mindset
  • Proficiency in common office software (e.g., Microsoft Office)
  • Prior experience in the field of microscopy would be a plus

Benefits

  • Working from home up to 50% of the time
  • Multisport card
  • Supplementary pension contribution
  • Meal voucher flat rate
  • Extra week of vacation
  • Public transport allowance
  • Massages
  • Fitness centre in the office
  • Above-standard healthcare (ComfortCare)
  • Corporate canteen
  • Sodexo Flexi
  • Language courses
  • Sick days (4 days/year)
Evident Microscopy

About Evident Microscopy

Every discovery starts with uncovering the unknown. For over a century as Olympus, we advanced optical excellence in microscopy, empowering the world’s leading scientists, physicians, and engineers to see more, know more, and achieve more.

Today, as Evident, we’re building on this legacy with a continued commitment to pushing the limits of discovery. At the heart of our work is scientific innovation—optical technology to illuminate the unseen. Our advanced imaging platforms combine world-renowned optics with cutting-edge digital innovation, enabling you to move confidently from observation to insight. Whether advancing new therapies, ensuring product integrity, or exploring the unknown, Evident creates easy-to-use imaging tools to help you see what's next.

Connect with us to discover how we can support your goals in life science research, digital pathology, materials science, quality control inspection, and beyond.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Unknown
Year Founded
Unknown
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