Job Description

Join our team as a Technical Support Specialist L1! You'll be the primary contact for customers, providing exceptional support for technical issues and general inquiries about our products. You'll mainly assist customers via chats, helping with troubleshooting, configuration, and product usage. We're looking for a dynamic and enthusiastic individual to deliver prompt, professional responses.

Responsibilities

• Be the first point of contact for clients via chat and email: troubleshoot technical issues and guide clients on product configuration and usage.
• Monitor our systems during your shift and respond to alerts following runbooks.
• Escalate complex issues to L2, Development or IT according to our escalation procedure.
• Keep tickets and shift handovers clear and up to date.
• Help improve our knowledge base.

Requirements

• 1+ year in forex/CFD trading or FinTech, ideally in a dealing team, trading platform administration or technology provider support.
• Hands-on experience with MetaTrader 4/5 administration.
• Basic understanding of networking and Windows Server.
• Fluent written and spoken English.
• Analytical mindset: able to troubleshoot independently and stay calm under pressure.
• Clear, empathetic communication with clients.
• Readiness to work shifts.

Nice to have

• Experience with other trading technologies (bridges, liquidity providers, FIX/REST APIs).
• Jira Service Management, Confluence, Grafana.
• Google Cloud Platform.

Schedule & Location

Full-time, on-site in our Kuala Lumpur office. Shift-based schedule, Monday to Friday, aligned with global trading hours (morning and afternoon shifts).

Benefits & Perks

• Competitive compensation package.
• Learning & Development support for your growth.
• Paid annual leaves and sick leaves.
• Company events and celebrations online/offline.
• Anniversary and birthday gifts for employees.
• Career growth opportunities.
• Work in a supportive and inclusive environment that values teamwork and open communication.

Who we are

Your Bourse is a global company specializing in providing a comprehensive Platform-as-a-Service solution for FX, CFD, and crypto liquidity management, data analytics, reporting, and risk management. Our goal is to empower companies of all sizes and capacities, offering them the tools and technologies needed to thrive in the financial industry.

One of the key strengths of Your Bourse is our flexible and competitive pricing policy, along with bespoke packages tailored to individual requirements. We believe that every company should have the opportunity to benefit from our innovative tools and solutions in a way that suits their specific needs and objectives.

By partnering with Your Bourse, brokers gain access to liquidity from leading providers, enabling them to offer their clients a diverse and competitive trading environment. Additionally, our hosting services in Equinix data centers ensure reliable connectivity and lightning-fast execution.

At Your Bourse, we prioritize the growth and development of our team. We foster a motivating and goal-oriented environment where individuals have ample opportunities to learn and excel in their roles. We believe that by empowering our employees, we can collectively achieve great things.

If you are driven, motivated, and have a clear goal in mind, Your Bourse is the place where you can thrive and accomplish remarkable milestones. Join us on this exciting journey and unlock your full potential.