The ARO Support Technician II helps power our stores' success by delivering advanced technical support for device repair and key fob programming. In this onsite role, you'll serve as a go-to technical resource for troubleshooting, remote guidance, and hands-on repair support, while also helping develop training materials that strengthen and scale our repair network.
Schedule: Onsite 2-3 days a week and virtual Saturday and Sunday, 8:00 a.m.–5:00 p.m.
Provide remote technical support via phone and live video to assist store associates with complex repair and programming issues.
Troubleshoot advanced device and key fob problems using research tools, internal systems, and collaboration with technical experts.
Maintain detailed service logs to ensure accurate issue tracking and resolution documentation.
Assist with developing repair training materials, written guides, and video content.
Participate in device repair training and occasional hands-on repair projects.
Serve as a backup for call center inquiries related to cutting, programming, or equipment troubleshooting.
Collaborate with Inventory Specialists, Repair Technicians, and cross-functional teams to resolve technical issues efficiently.
High school diploma or equivalent preferred.
1+ year of experience in technical repair, electronics, or customer service preferred.
Strong technical aptitude with demonstrated troubleshooting and diagnostic skills.
Excellent communication, organization, and documentation abilities.
Proficiency with Google Workspace and basic computer applications.
Ability to manage multiple priorities in a fast-paced environment.
Detail-oriented problem solver with a passion for helping others succeed.
Join a company that powers people's lives every day. At Batteries Plus, you'll be part of a collaborative, fast-paced, and energizing team environment with competitive pay, comprehensive benefits, and opportunities for growth.
Bring your technical know-how, communication skills, and problem-solving mindset to Batteries Plus-and help keep our stores powered up and performing at their best.
Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit-based factors, and any other protections afforded under state or local laws.
Powering people, devices, and businesses since 1988.
Batteries Plus is America’s leading one-stop source for replacement batteries, lighting, key fobs, and device repair—with 700+ stores nationwide and growing. Whether you're a consumer looking to fix a phone screen today or a business sourcing bulk batteries, chargers, or power solutions, our experts make it easy to keep your life -- and your operations -- powered. We also help families and businesses stay ready for storms and power outages, with trusted backup batteries, power stations, and expert advice tailored to your local needs.
We’ve evolved from our first store in Green Bay to a nationwide franchise network known for unmatched technical knowledge, personalized service, and community connection. With in-store services for smartphones, tablets, vehicle key fobs, and more, Batteries Plus is your partner in power for work, play, and everything in between.
Working With Us:
Whether you're looking to build a career in tech and retail or explore franchise ownership with a proven brand, Batteries Plus offers the support, training, and opportunity to grow. We’re proud to power local businesses, communities, and the entrepreneurial spirit across the U.S.
