Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.
Responsibilities: Answer inbound calls participating in a Service Desk queue
Create, work and document tickets for Customers
Provide technical customer support via telephony and e-mail ticketing
Acknowledge and set expectations with Customers in a timely fashion
Troubleshoot basic to advanced technical problems. document results and escalate as needed
Provision, configure and ship mobile devices to Customers (Samsung, Apple, etc.)
Provide end-user support for mobile devices (Samsung, Android, SOTI, etc.)
Identify and purchase end-user equipment (desktop, laptop, monitors, peripherals, etc.)
Receive and document receipt of goods for incoming orders
Install and configure workstation operating systems (Microsoft Windows)
Install and configure workstation applications (Microsoft, Adobe, VPN Client, etc.)
Measure and maintain inventory levels of supplies (keyboards, mice, headsets, etc.)
Troubleshoot end-user device network connectivity (Wired, wireless, VPN, etc.)
Install, configure and troubleshoot peripheral devices (printers, scanners, media, etc.)
Troubleshoot, coordinate and verify hardware warranty repairs (HP)
Participates in on call
Other reasonable duties assigned by Manager Qualifications: Strong customer service and documentation skills
Strong verbal and written communication skills
Ability to identify and execute predetermined procedures
Demonstrated success managing multiple priorities while delivering results
Experience performing routine maintenance on laptop and desktop hardware
Experience installing and administrating a Microsoft workstation environment
Experience installing and configuring workstation applications
Experience administrating Mobile Devices via Mobile Device Management
Demonstrated ability to follow directions and deliver results individually and as a team member
Demonstrated ability to establish and maintain effective working relationships with other employees, vendors and customers
Understands, adheres to and effectively communicates company polices and procedure
Associates degree in a computer-related technology field or equivalent industry experience
Possess a valid driver’s license and a good driving record
We’ll help you put your passion for patient care to work. Apply today!
This is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
We are an Equal Opportunity Employer.
We’re building partnerships and transforming care. Alternate Solutions Health Network was founded in 1999 by David and Tessie Ganzsarto. We collaborate with health systems in joint venture partnerships to create a post-acute care solution, delivering efficient centralized operations and utilizing a best-in-class software platform.
Our company has been dedicated, since the very beginning, to transforming the quality of care for both our partners and our patients. Our partnerships are built upon four cornerstones for maximizing quality outcomes and financial performance: Growth, Profitability, Quality Outcomes & Satisfaction, Compliance.
By utilizing a centralized operational model we’re able to deliver the highest level of efficiency to our partners. Our model is uniquely suited for success in at-risk and value-based reimbursement models with payers, hospitals and other providers.
Our Vision Story: Inspiring Care at Home
At Alternate Solutions Health Network, we’re not just delivering care—we’re building bridges. Bridges between health systems and home health, between clinicians and their passion for caregiving, and between patients and the lives they long to lead.
At ASHN, our purpose is simple yet profound: Inspiring care at home. We believe on the power of people, and you are the heart of our mission.
Culture of Care
At ASHN, you're part of a team that truly cares. We support your growth with mentorship, leadership development, and a sense of belonging.
Care with a Purpose
As a leader in the home health industry, you'll deliver dignity, independence, and hope to those who need it most. Your work inspires and transforms lives.
Care that Connects
By caring for patients in their homes, you create meaningful connections and provide deeply personal, heartfelt care.
Caring Made Flexible: Your Career, Your Way
Life is unpredictable and we get that. With flexible schedules, pay-per-visit earnings, and room to grow, your career works for you.
