Knipper Health

Technical Support Specialist I

Knipper Health  •  Memphis, TN (Onsite)  •  3 months ago
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Job Description

The Technical Support Specialist I is responsible for providing technical assistance and support to end users related to computer systems, hardware, and software. The Technical Support Specialist also runs diagnostic programs, isolates problems, and determines and implements solutions.

Full Time 100% onsite role based out of Memphis, Tennesse location.

Must be able to work Monday-Friday 8:00am CT-4:00pm CT.

Responsibilities

  • Responsible for converting and installing new hardware and software.
  • Make recommendations for improvements in computer systems.
  • Install and configure, individually or in combination, each component of computer system such as central processing unit, memory, motherboard and other peripherals.
  • Troubleshoot all hardware (computers, printers, etc.) and software for anomalies.
  • Assist users to resolve computer related problems such as inoperative hardware or software.
  • Train workers in use of new software and hardware.
  • Keep current thorough technical journals or manuals, attends vendor seminars on new computer hardware and software.
  • Maintain computer hardware and software inventories and coordinates asset management tracking with finance.
  • Coordinate cable installations, new hubs/switches and new computers for additional workstations.
  • Manage assigned Help Desk tickets to meet service levels.
  • Assist with phone system support.
  • Assist with support of VPN users in company wide network. Setup and configuration of VPN on laptops and user accounts.

Qualifications

  • High School diploma and/or technical degree/certification
  • Minimum of four (4) years of work experience in an IT related position
  • Excellent verbal and written communication skills
  • Excellent problem-solving and customer service skills
  • Ability to balance multiple priorities to meet expected response deadlines
  • Ability to work independently and as a member of a team
  • Demonstrated experience and strong knowledge of computer systems (desktops/laptops), printers, mobile devices and other technical products
  • Demonstrated experience and strong knowledge of Anti-Virus solutions, Exchange, Lan Environment, and Active Directory
  • Demonstrated experience and strong knowledge of Windows 10 and Microsoft Office 365
  • Occasionally lift, carry, and move up to 35 pounds
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Knipper is an equal opportunity employer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CareTria is an equal opportunity employer.

Knipper Health

About Knipper Health

Knipper Health is a leading force in the healthcare industry, serving the pharmaceutical, biotechnology, & medical device industries for more than 35 years. Our mission is to help our clients manage their brands anywhere in the product life cycle for enhanced patient well-being. We purpose-build answers specifically to address a comprehensive range of client challenges from marketing and sample management (MSM) to third-party logistics (3PL) to custom pharmacy solutions (CPS).

An acknowledged leader in the sample management channel, Knipper MSM highlights Samplicity—the industry’s only fully integrated sample management platform, which features a one resource, one team, one point-of-contact approach, & a unique suite of operational services & technical advancements.

KnippeRx, Custom Pharmacy Solutions (CPS) is a highly nimble, independent specialty pharmacy that serves both commercial and non-commercial needs. KnippeRx helps overcome the complex barriers to patient access by providing the shortest path from initiation of a prescription to delivery of essential therapy.

Knipper 3PL provides advanced secure warehousing and distribution in life sciences. Solutions include Knipper SEAL™ (Secure Exchange of Authentic Logistics), an array of overlapping systems and processes to ensure the secure handling of your products from receiving through distribution and after delivery to your buyer. FDA/GMP and validated process controls, NAPD/VAWD and AICPS SOC accredited operations. Full support of DSCSA/DQSA, including offering full serialization system management and child-to-parent aggregation of unaggregated inventory for November 27, 2023 requirement. Cold-chain and tracking, DEA storage, flash-title to facilitate market entry, tamper evident shipment options, highly secure facilities and network, backup systems and redundancies, and more. A one-stop resource to help bring out a brand’s full potential, while elevating the patient experience to new levels of excellence.

Industry
Chemicals & Materials
Company Size
501-1,000 employees
Headquarters
Lakewood, New Jersey
Year Founded
1986
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