Location: Cairo,Cairo Governorate,Egypt
Who We Are:
Maa-Althahab is a Subsidiary brand from MAISON DE MAA Group, a leading and most famous fragrance brand in the Middle East and Africa. Founded in 2006, the company pursued innovative thinking in making unique global perfumes which match the lifestyles and personalities of all clients.
Primary Function:
We seek a motivated and experienced Helpdesk Technician to join our growing team. The ideal candidate will have a strong understanding of IT support and be able to provide exceptional technical assistance to our employees.
Key Performance Areas:
- Monitor and maintain CCTV systems to ensure continuous and efficient operation, with daily issue detection and resolutio
- Ensure the stability of internet services and internal networks, providing fast backup solutions to maintain business continuity
- Perform daily monitoring and support of attendance and access control systems, ensuring accurate functionality and timely troubleshooting.
- Monitor internet usage and manage user access permissions to optimize performance, security, and resource utilization.
- MikroTik and firewall router board basics are preferred .
- Respond promptly to incoming support requests via phone, email, and ticketing system.
- Troubleshoot and resolve hardware and software issues, including desktop computers, laptops, printers, and peripherals.
- Assist users with application issues and provide guidance on software usage.
- Utilize IT asset management software to track and inventory company devices and equipment.
- Coordinate device deployment, maintenance, and disposal.
- Utilize remote access tools to diagnose and resolve issues.
- Configuring SOHO routers, DVRs, NVRs, and Access Points.
- Conduct training sessions on new software or hardware as needed.
- Create and maintain user documentation and knowledge base guides.
- Maintain IT infrastructure:
- Assist with network and server administration tasks as required.
- Ensure security and compliance with IT policies and procedures.
- Create and update daily and weekly technical documentation reports by coordinating with the 2nd level of technical support supervisors Core
Experience:
Maa Althahab Fragrances member of Al Masmoum Group Companies is one of the largest fragrance companies in Syria despite its short journey in fragrances business, through building up the company on solid foundations using latest management concepts (Established in the beginning of the year 2006) by Mr. Abdul Hadi Al Masmoum.
Al Masmoum group was founded in 1987 in Homs – Syria, and after great success of the group in its products “perfumes and deodorants, hair care products, cosmetics and makeup, accessories” and becoming one of the leading companies in the region with four factories, the youngest brother of Al Masmoum family decided to start new line of business lunching Maa Althahab Fragrances.
Maa Althahab headquarters was first established in Syria, now we are in heart of Cairo. The company offers its products in the Egyptian market at its almost 30 branches that have been picked up in remarkable places. We are a global brand with a chain almost 100 stores all around the world. We are expanding and we are not finished developing.
Maa Althahab efforts consist in four main domains, Oil Fragrances, ready products, Oriental bottles, Franchising.
Maa Althahab within a short time, has been successfully able to acquire the satisfaction of its clients through its excellent service, quality products, special designs, and competitive prices.
Our vision:
We seek to Be a leading regional fragrance company that delivers superior results
Our mission:
We create unique, superior and economically competitive products through regional-class integration of fragrance expertise, consumer insights and brand understanding
Maa Althahab is committed to the fulfillment of our Vision through a powerful focus on Customers, People and Innovation. We apply a culture of innovation and demonstrate continuous improvement in everything.
