Miele

Technical Support Specialist (Bilingual – French/English)

Miele  •  $60k - $70k/yr  •  Vaughan, CA (Onsite)  •  24 hours ago
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Job Description

Your Responsibilities

  • Act as a technical expert, resolving complex service issues with effective, long-term solutions
  • Guide technicians on Miele diagnostic tools, software, and service procedures
  • Maintain up-to-date knowledge of Miele products, technologies, and service processes
  • Support the launch and implementation of new products and innovations
  • Partner with Product Support to identify product quality trends and communicate solutions
  • Collaborate with Domestic Service to improve training, processes, and technician performance
  • Assist with parts and accessory identification and ordering
  • Create and manage work orders and service documentation with high accuracy
  • Respond to internal inquiries with professionalism and efficiency
  • Contribute to continuous improvement in processes, documentation, and service quality

What we are looking for

  • Bilingual (French & English) – strong communication skills required
  • 5–7 years of experience in residential appliance repair (field experience preferred)
  • Strong technical knowledge of:
    • Electrical and electronic systems
    • Refrigeration
    • Mechanical troubleshooting
    • Networking basics
  • Experience with CRM/ERP systems and service tools (preferred)
  • High attention to detail, organization, and problem-solving ability
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience with Miele products is an asset

The salary range for this position is $60,000 to $70,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education, experience, relevant skills, and alignment with market data.

$60,000 to $70,000

Miele

About Miele

Since being founded in 1899 Miele has followed its 'Immer Besser'​ brand promise.

As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.

Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.

Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.

Industry
Manufacturing & Production
Company Size
5,001-10,000 employees
Headquarters
Gütersloh, DE
Year Founded
1899
Website
miele.com
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