Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist - Back Office based in Canada.
This role offers the opportunity to become a trusted technology partner for customers by helping them solve complex software challenges and optimize their workflows.
You will serve as a key point of contact, delivering high-quality technical support through multiple channels while building strong customer relationships.
The position combines troubleshooting, product expertise, analytical thinking, and customer advocacy in a fast-paced technology environment.
You will gain deep knowledge of business software solutions while contributing to improved customer experiences and operational success.
Working with a collaborative support team, you will have opportunities to grow your technical skills and expand your career path.
This is an ideal opportunity for someone who enjoys problem-solving, learning new technologies, and making a measurable impact for customers.
Accountabilities:
As a Technical Support Specialist - Back Office, you will provide expert technical assistance to customers, helping them resolve software-related issues while delivering an exceptional support experience. You will investigate challenges, identify effective solutions, and collaborate with internal teams to continuously improve customer outcomes.
- Act as the first point of contact for customer inquiries through phone, chat, email, and screen-sharing sessions.
- Provide technical troubleshooting and solution guidance for software functionality, workflows, and business processes.
- Develop strong product knowledge to support customers across areas such as sales processes, inventory management, billing, and operational workflows.
- Use support tools, internal resources, and testing methods to diagnose issues, prevent escalations, and resolve cases efficiently.
- Translate complex technical problems into clear, practical solutions that customers can easily understand and implement.
- Build trusted relationships with customers by demonstrating empathy, patience, and a customer-focused approach.
- Continuously learn new product capabilities, industry practices, and technical tools to improve support quality.
- Collaborate with teammates and contribute to a culture of knowledge sharing and continuous improvement.
Requirements:
You are a proactive and technically curious support professional with strong problem-solving abilities and a passion for helping customers succeed. You combine technical aptitude with excellent communication skills and the ability to adapt in a rapidly changing environment.
- Experience in technical support, customer support, software troubleshooting, or a related technology-focused role; a bachelor’s degree or equivalent experience is preferred.
- Strong analytical thinking, troubleshooting skills, and the ability to independently investigate and resolve complex issues.
- Excellent communication skills with the ability to explain technical concepts clearly to different audiences.
- Customer-focused mindset with empathy, patience, confidence, and a commitment to delivering high-quality experiences.
- Ability to manage multiple priorities, work under pressure, and remain organized in a fast-paced environment.
- Strong learning agility and the ability to quickly master complex software platforms.
- Experience using AI-powered tools effectively while applying sound judgment to validate information and recommendations.
- Interest in or familiarity with ERP, payroll, accounting, reporting, or business management systems is an advantage.
- Understanding of recurring billing concepts, subscriptions, memberships, service agreements, reconciliation, revenue recognition, or accounting fundamentals is beneficial.
- Basic data literacy with interest in developing SQL skills and experience with reporting or business intelligence tools such as Power BI or Tableau.
- Familiarity with spreadsheets such as Google Sheets or Excel is preferred.
Benefits:
- Competitive hourly compensation range of CAD $19.70 – CAD $26.54, depending on skills, experience, qualifications, and location.
- Additional compensation opportunities, including potential bonus and equity programs.
- Flexible work options designed to support autonomy and work-life balance.
- Comprehensive onboarding, learning programs, leadership development, and career growth opportunities.
- Recognition programs that celebrate contributions and achievements.
- Health and wellness benefits, including medical, dental, and vision coverage for employees and eligible dependents.
- Retirement savings support through employer matching programs.
- Employee assistance programs and resources supporting overall wellbeing.
- Family support benefits, including parental leave resources and adoption assistance.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
