With a workforce of over 25,000 people, and opportunities in more than 1,000 different job categories, the City of Philadelphia is the fifth largest city in the United States and one of the largest employers in Southeastern Pennsylvania. As an employer, the City of Philadelphia operates through the guiding principles of service, integrity, respect, accountability, collaboration, diversity and inclusion. Through these principles, we strive to effectively deliver services, to resolve the challenges facing our city, and to make Philadelphia a place where all our residents have the opportunity to reach their potential.
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
The Technical Support Specialist provides desktop, and end-user technology support for DPD and PHDC, with primary responsibility for PHDC. The position troubleshoots hardware, software, application, peripheral, and connectivity issues; supports user access and training; and manages the lifecycle of desktop technology assets, including deployment, inventory, maintenance, replacement, and decommissioning. The role also coordinates vendor-supported repairs, warranties, equipment purchases, and technology projects. Work is performed under the general direction of the Information Technology Manager.
PHDC technology support.
management system, email, remote support tools, and in-person support.
printers, scanners, televisions, and other peripheral equipment.
and end-user connectivity issues.
vendors, or other technical teams when necessary.
network resources, and other supported technologies.
workstations, printers, and software applications to meet user and departmental needs.
decommissioning of hardware in accordance with City standards; serves as the primary contact
for vendor repair and maintenance contract.
supported repairs, warranty services, maintenance, and equipment replacements.
relocations, and the recovery and reassignment of IT equipment.
remote meetings.
asset inventory initiatives, and other IT projects in coordination with DPD, PHDC, OIT, and
external vendors.
Manager to support departmental operations, IT services, and technology initiatives.
Information Science, or a closely related field.
Two years of experience providing technical support in a desktop support, help desk, or end-user
computing environment, including troubleshooting and resolving hardware, software, operating
system, application, peripheral, and connectivity issues. Experience installing, configuring, imaging,
deploying, maintaining, and replacing desktop and laptop computers and related equipment.
Experience using service management or ticketing systems to document, track, prioritize, and resolve
incidents and service requests. Experience maintaining IT asset inventory and supporting equipment
lifecycle activities, including deployment, assignment, replacement, retirement, and
decommissioning. Experience coordinating hardware repairs, warranties, equipment replacements,
and other vendor-supported services.
Any equivalent combination of education, training, and experience determined to be acceptable by
the Human Resources Office will be considered. This includes completion of an associate’s deg
Salary cannot exceed $60,000
We’re interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you’re a good fit, please don’t hesitate to apply.
Please note: Applications will not be considered without a cover letter.
Did you know?
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:
http://www.phila.gov/humanrelations/Pages/default.aspx
This city will never settle for good enough. We’re fueled by passion and connection and backed by talent and potential. It’s that drive that sets us apart nationally and unites us locally. If you want to create a better Philadelphia, start here!
Representing a best-in-class city that attracts best-in-class talent, the City of Philadelphia provides growth and learning opportunities that will set you up for future success. We believe in empowering our employees through hands-on experience and job exposure. Growth doesn’t come without hard work—a career with the City will challenge you to push your expertise to the next level.
