Job Description

Job Summary

10+ years of hands-on experience supporting and/or implementing SAP GTS

Strong knowledge of SAP GTS modules, including Compliance Management, Customs Management and Risk Management

Good understanding of SAP GTS integration with SAP ERP/ECC, SAP S/4HANA, SAP TM, and SAP EWM

Good understanding of SAP SD and Logistics Execution (LE) processes

Experience with SAP GTS configuration and understanding of SAP standard functionalities and enhancement concepts

Experience in incident analysis, root cause analysis, defect resolution, and change request implementation

Experience in business process analysis, configuration, testing, and production support

ABAP debugging and troubleshooting skills are an advantage

Knowledge of SAP Solution Manager, SAP S/4HANA, SAP Fiori, and related SAP technologies

Experience working in Agile/DSDM or ITIL-based support environments

Strong analytical and problem-solving skills

Ability to work independently and collaboratively in multicultural and globally distributed teams

Strong stakeholder management and customer-facing communication skills

Ability to understand business processes from a customer perspective and translate business requirements into SAP GTS solutions

Fluent English

Key Responsibilities

1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the team’s performance.

Skill Requirements

Strong knowledge of SAP GTS modules, including Compliance Management, Customs Management and Risk Management

Good understanding of SAP GTS integration with SAP ERP/ECC, SAP S/4HANA, SAP TM, and SAP EWM

Good understanding of SAP SD and Logistics Execution (LE) processes

Other Requirements