Aegis Therapies

Technical Support Specialist

Aegis Therapies  •  United States (Onsite)  •  19 hours ago
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Job Description

At Aegis Therapies, you’ll be part of a team that truly makes a difference in the lives of others. Here, your contributions are as meaningful to us as to those we serve. You don’t have to be a caregiver to want to help improve lives. No matter your skills, you can help fulfill Aegis’ mission to inspire change, impact lives and innovate to drive success.

By joining our corporate team, you’ll work with others who share your passion, and you’ll receive support from a team that appreciates your unique contributions. We offer a comprehensive benefits package, paid time off and the chance to grow your career at a company that values each individual. Apply today.

  • Position: Technical Support Specialist
  • Hours: Full Time
  • Location: Fort Smith, AR

GENERAL PURPOSE

Works under the direction of supervisor to assist end users in use of company software, networks & computer applications

ESSENTIAL JOB DUTIES

  • Receive problems from end users via telephone and other electronic communication
  • Responsible for prioritizing, coordination & communication resolution of problems with end users
  • Establish and maintain good customer relationships
  • Analyze & research complex problems
  • Interface with engineers and vendors to resolve common problems
  • Document concerns and problems
  • Analyze trends
  • Implementation of new products
  • Provide team support and development of support level personnel

QUALIFICATIONS

  • High School Diploma or equivalent
  • Minimum two (2) years experience using PC & Microsoft Software
  • IT phone support or help desk experience, preferred
  • Must be capable of maintaining regular attendance

KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS

  • Excellent oral & written communication skills
  • Ability to analyze problems effectively
  • Ability to relate professionally & positively to customers
  • Ability to teach and train
  • Must be able to maintain confidentiality regarding patient, employee and company proprietary information
  • Must have the ability to relate professionally and positively and work cooperatively with patients, families, and other employees at all levels

EEO Statement: Aegis Therapies and its Family of Companies is committed to a diverse workforce and is an Equal Opportunity Employer. For detailed information on your rights, Click Here OR https://aegistherapies.com/equal-opportunity-employer-provider-of-healthcare-services/.

Aegis Therapies

About Aegis Therapies

As one of the nation’s leading providers of wellness and therapy services, professionals at Aegis Therapies apply proven techniques to help patients achieve new levels of wellness—no matter who they are, what path they take to achieve it or where they call home. Aegis’ mission, to inspire change, impact lives and innovate to drive success, is at the core of all services, helping to maintain health, restore strength and build confidence after illness, injury or surgery.

Providing wellness, restorative care, long and short-term therapy services in over 1,000 points of services in 35 states, Aegis Therapies is proud to offer solutions supported by leading-edge technology and innovation. Aegis leverages the power of collaboration to help patients reach their healthcare goals and transition seamlessly throughout the care continuum.

Aegis has earned its reputation through the integrity, passion and commitment of its employees. Its success is driven by the value Aegis creates for customers and patients. Their clinical excellence is the result of a unique outcomes-driven, clinically consistent model of care.

More than 3,400 Aegis therapists and clinicians provide rehab care and services to patients in skilled nursing facilities, assisted living residences, CCRCs, outpatient centers, private homes and other health care settings across the nation.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Frisco, Texas
Year Founded
1999
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