Our client is a fast-growing, global provider of positioning and automation technology, supporting customers across surveying, machine control and related industries. As they scale their Australian support operation, they're building out a Manila-based support team to be the front line for customer calls and emails — with a clear, structured path into deeper technical diagnostics as you grow into the role.
Help customers get set up — software licence activation, file uploads, and configuration across enterprise platforms.
Troubleshoot connectivity and subscription setup for specialised field hardware and services.
Manage user accounts and access across multiple customer-facing systems.
Grow into diagnosing and resolving technical faults directly, escalating to Australia-based specialists when needed.
Document everything clearly — cases, reports, and product feedback — to the standard the team relies on.
Strong communication skills and a genuinely customer-first attitude, even under call-volume pressure.
Comfort with electronic documentation and picking up new software systems.
A problem-solving mindset and the discipline to document things properly the first time.
Experience in a customer-facing, problem-solving role.
Willingness to work a rotating early-morning or afternoon shift aligned to Australian business hours.
Background in survey, machine control, auto-electrical, or design/engineering fields is a strong plus — but not required. Full training is provided.
A genuine growth path — the role is deliberately staged so you build toward full technical ownership rather than being thrown in on day one.
Structured onboarding, including a customised training program built specifically for this client's culture and customer-experience standards.
Work with globally-used industry systems and specialised field technology.
Be part of a close-knit support team solving real, high-volume problems for an international client base.
If you're the kind of person who stays calm when the phones won't stop ringing and takes pride in getting the details right — we want to hear from you. Apply now and take the first step toward a technical support career with real room to grow.
At Satellite Office, we help businesses build high-performing offshore teams in the Philippines, enabling you to scale quickly, reduce costs, and boost efficiency.
We’re not your typical offshoring provider; we’re your strategic growth partner.
With over a decade of experience and more than 1,800 staff, we’ve helped companies like Send Payments, Uber, Chatime, HelloFresh, King Living, and Pet Circle grow by connecting them with top-tier talent across IT, finance, sales, marketing, operations, customer service, and beyond.
Unlike traditional offshoring or BPO models, with Satellite Office, your offshore staff works directly with you, reporting into your team and aligning with how you work from day one.
We've carefully chosen the Philippines for their strong English proficiency and Western-influenced culture, making communication easy and collaboration feel natural. Watch as your team integrates faster and works as one.
Why should you choose us?
✅ Top talent for any roles, tailored to you
Our expert recruiters source high-quality professionals who fit your exact business needs and culture, whether it's customer service, sales, IT, software development, finance, creative design, digital marketing, or back-office support.
✅ Fully managed, with expert support
We handle all the essentials — HR, payroll, IT, admin, and account management — so you can focus on your offshore team's performance, not paperwork.
✅ Premium office infrastructure
Your remote staff operates from state-of-the-art serviced offices equipped with advanced, reliable network infrastructure, ensuring seamless operations and collaboration.
✅ Hands-on leadership
With dedicated management teams in Australia, the US, and the Philippines, we provide local expertise, strategic insights, and ongoing support to ensure your offshoring journey succeeds.
Ready to see how offshoring can transform your business?
Visit our website or DM us for a free offshoring consultation.
