Job Scope:

We are looking for a Technical Support Representative to join our team in Cairo, Egypt. This is an on-site role with working hours that follow U.S. time zones. The role includes providing technical support, delivering training on hardware and software, and upselling compatible parts and accessories. You’ll work closely with dental professionals using state-of-the-art tools like 3D printers, intraoral scanners, facial scanners, and design software.

Requirements:

● Bachelor’s Degree in IT, Computer Science, Engineering, or related field.

● Minimum 2 years of technical support experience in IT, hardware, or software.

● Experience in dental or healthcare technologies is a strong plus.

● Ability to clearly explain technical concepts to non-technical users.

● Knowledge of dental CAD/CAM systems.

● Previous experience in upselling or technical sales is a bonus.

● Full Professional Proficiency English Level

● Strong problem-solving abilities and customer-service orientation.