As Wide & Wise, we are seeking talented teammates to take on a critical role within a subsidiary of one of Turkey’s well-established and reputable holding companies. We are looking for a Technical Support Assistant Specialistwith high technical competence and a user-oriented mindset to play an active role in Information Technology and Security processes.
If you want to enhance your technical expertise as part of a strong corporate structure and join a dynamic team, this opportunity is just for you!
Key Responsibilities
1. User & Technical Support Processes:
Log and prioritize incidents, errors, and requests received from end-users via email, phone, web forms, or face-to-face according to urgency.
Undertake Tier 1 technical support to resolve issues quickly, effectively, and with a solution-oriented approach.
Escalate issues exceeding Tier 1 scope to the Tier 2 technical support team in accordance with established procedures.
Provide corporate technical support to end-users via remote access or on-site, providing technical guidance and training when necessary.
2. System, Hardware, and Network Management:
Install, configure, and manage corporate PC hardware, peripherals, operating systems, and internal enterprise applications.
Deliver remote or on-site technical support for the organization’s network infrastructure.
3. Process Development and Documentation:
Promptly notify end-users regarding closed incidents.
Keep the IT database updated and maintain documentation to ensure quick resolution and prevent recurring issues.
Work in compliance with relevant regulations, procedures, and Integrated Management Systems workflows, recommending revisions when necessary.
Qualifications & Requirements
Minimum 1 year of experience in IT & Security, Helpdesk, or Technical Support roles.
Ability to work independently and efficiently within assigned authority limits without requiring constant supervision.
Positive, solution-oriented, and collaborative approach toward internal customers and team members.
Full compliance with Occupational Health and Safety regulations, corporate procedures, and defined working hours.
Wide and Wise Talent Partner is a forward-thinking human resources consultancy specializing in building world-class recruitment teams. With a strong focus on supporting ambitious enterprises across EMEA, MENA and the US, we have established lasting partnerships with a diverse range of clients, earning their trust through years of expertise and results.
We are a diverse, multilingual team dedicated to recruitment and talent management across a broad range of countries. Our operations span Turkey, the UAE, Saudi Arabia, Germany, Italy, Estonia, the UK, the Netherlands, the USA, and Azerbaijan, connecting us with a rich tapestry of cultures and professional backgrounds. We communicate in Turkish, English, Italian, French, Portuguese, Spanish, German, Azerbaijani, and Arabic. This global presence allows us to harness local expertise and gain a comprehensive understanding of international talent markets.
Our core values revolve around honesty, integrity, and accountability. We offer sound guidance to both candidates and clients, believing in the power of transparency and the importance of sticking to fundamental principles. Our passion for our work drives us to challenge norms and revolutionize the recruitment landscape positively.
At Wide and Wise Talent Partner, we're not just recruiters; we're catalysts for change, dedicated to making a lasting impact and reshaping the recruitment industry for the better.
Want to learn more? Feel free to reach out! hello@wideandwise.co
