Job Description

As a Technical Support Specialist within Nokia's Networks team, you will play a critical role in managing the lifecycle and performance of our network services, including firewalls, DNS, and secure connectivity for our global offices and partners. Working in a dynamic 24x7 environment, you will troubleshoot complex network issues, coordinate with cross-functional teams, and ensure reliable operation of IT network security services.

• Provide expert technical support for incident, problem, and change management across IT network technologies.
• Analyze and resolve production network issues while coordinating with cross-functional technical teams.
• Administer service requests and execute network changes for escalated or priority incidents and Own incident resolution processes, ensuring timely updates and thorough root cause analysis documentation.
• Design, deploy, and manage advanced firewall and SASE solutions to enhance network security and Conduct regular security assessments to maintain compliance with industry standards and propose preventive actions.
• Mentor junior team members and provide technical guidance in network security practices and Collaborate with external service providers and OEMs for complex issue resolution and remote implementation support.

Must-Have:

• Bachelors’ degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent with Minimum of 10+ years’ experience in Network services, deep knowledge of and management in complex environment

• Experience in network designs/configurations, managing, supporting and deploying network infrastructures and Strong communication and interpersonal skills, with the ability to work effectively in a team-oriented environment and ability to diagnose network alerts, events or issues

• Good understanding on network technologies TCP/IP, VRRP, DNS, ARP, STP, Trunking, & Port Channeling, VRF, IPsec and TLS and Proficient in Standard Routing Protocols such as OSPF, ISIS, BGP, Route Policy, QoS, VRRP, Multicast, LDP and MPLS.

• Experience with security monitoring and analysis tools and Excellent problem-solving skills and attention to detail.

• Hands-on experience in handling FortiGate Firewall, Palo Alto Firewall and proxy or equivalent and Relevant certifications (e.g., Fortinet NSE, CISSP, CISM).

• Hands-on experience in handling Zscaler SASE solution and support and Familiarity with network security principles and practices and Knowledge of scripting and automation tools for network management

• Ability to acquire Nokia Router product knowledge, learn CLI and deployment would be highly desirable and Good knowledge on Enterprise WAN, LAN, wireless network, virtualization, load balancer

Nice-To-Have:

• Requirement gathering experience and Understanding of ITIL processes
• Excellent verbal and written communication skills in English.