Job Description

About Nox Health

Simply put, we believe in the power of sleep.

As sleep health champions, we want more and more people to wake up to a brighter day every day. And, we are making daily progress, as we help more organizations see sleep as transformational and a foundational pillar of health. We strive to give more access to the technology and care they need to lead fuller lives.

Our depth of knowledge in the science of sleep gives us a unique perspective on sleep as a critical intervention strategy in chronic disease. We help people see the right problem and the right way forward, elevating not just our solutions but also advancing the field of sleep medicine.

Our vision is to work with our partners — employers, health systems, health plans, government agencies, provider groups and others committed to transforming care — to expand sleep health care to where it is needed, so it can take its rightful place in the healthcare ecosystem.

About the role

We are seeking a dedicated and customer-focused Technical Support Specialist to provide global technical assistance to healthcare providers who use Nox Medical hardware and software solutions. In this role, you will support users by phone, and through email, offering patient and compassionate guidance to ensure an exceptional customer experience.

This is a remote position. Work schedule would be Wednesday 10pm ET - Sunday 8am ET.

What you'll do

• Providing global service and technical support in person, over the phone and/or through email to healthcare providers who use the Nox Medical hardware and software
• Have patience and compassion for working with healthcare providers who need assistance
• Investigate and document product performance and failure information
• Work collaboratively with Nox Medical Marketing, Sales, Product Specialists and, R&D to help troubleshoot product issues
• Test new versions of hardware and software
• Be willing to be a super user of all Nox Medical products
• Perform complaints documentation and handling

Qualifications

• Minimum 5 years’ work experience in the Sleep Diagnostic, medical device or other regulated industries.
• Excellent oral and written communication skills in English.
• A creative thinker that analyzes complex problems, collects data, establishes facts, draws valid conclusions, develops and executes corrective action plans
• Strong technical background. Have a high aptitude for learning new technology and clinical related science
• Be comfortable and accepting of an ever changing technology landscape
• Experience with customer service and technical support is a benefit
• RPSGT credential is a benefit
• Experience using Noxturnal software is a benefit
• French Intermediate language proficiency is a benefit