Technical Support Specialist
Ensure optimal functionality of RIS and PACS systems, directly contributing to the effective management of medical images and patient information, improving the delivery of healthcare services.
Your role:
• Provide advanced technical assistance and troubleshooting to resolve complex issues related to RIS and PACS systems. Serve as an escalation point for Level 1 support, ensuring efficient problem resolution and customer satisfaction.
• Manage escalations to the development team for unresolved issues, ensuring clear documentation and robust communication to facilitate timely resolutions and system improvements.
• Lead the identification, analysis, and resolution of complex issues to minimize disruptions and improve system performance. Implement problem management frameworks to ensure long-term solutions and prevent recurrences.
• Coordinate with stakeholders to effectively communicate outages, workarounds, and resolutions, ensuring transparency and fostering trust.
You're the right fit if:
• Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field.
• Solid experience in supporting RIS/PACS systems and possess specialized knowledge in HL7 and DICOM integration, Oracle Database administration certification.
• Excellent analytical and problem-solving skills, strong understanding of network configurations, Oracle database management, and healthcare data protocols, as well as Virtualization technologies and AWS and Radiology Workflows.
• Demonstrate effective communication skills and a collaborative approach to working with diverse stakeholders. A strong aptitude for adapting to evolving technologies and driving system improvements
• Relevant certifications in VMware (such as VMware Certified Professional - Data Center Virtualization) and AWS (such as AWS Cloud Practitioner) are preferred
• Advanced English
How we work together
We believe that we are better together than apart.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business
• Discover our rich and exciting history
• Learn more about our purpose
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here
Over the past decade we have transformed into a focused leader in health technology.
At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities.
We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data.
As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better.
Visit our website: http://www.philips.com/
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