Northeast Delta Dental in Concord, NH is looking to hire an onsite, full-time Technical Support Specialist to en ha nce co mp uter and n etwork syste ms and support users by analyzing requirements, in st alling a nd c on fig uring har dware and so ftware, and following up on inquiries and requests. All candidates must live in New Hampshire.
The Technical Support Specialist position earns a competitive salary at $24.00 - $25.00 / hour, depending on experience. We provide fantastic benefits, including health, life, dental, vision, short-term disability (STD), long-term disability (LTD), paid time off (PTO), paid holidays, a 401(k) plan, an independent retirement advisor, an employee assistance program, a tuition reimbursement program, and more!
ABOUT NORTHEAST DELTA DENTAL: Northeast Delta Dental - a nonprofit member of Delta Dental Plans Association (DDPA) - is the region's most trusted name in dental insurance for companies, individuals, and families throughout Maine, New Hampshire, and Vermont.
A DAY IN THE LIFE OF A TECHNICAL SUPPORT SPECIALIST
Ensures proper functionality of applications and systems by installing, updating, and configuring software on workstations and devices; provides ongoing system maintenance and user support.
Resolves user problems with desktop computers, laptops, iPads, and other devices by understanding user needs, analyzing applications, researching and developing options, and implementing technical solutions; informs and educates users about the changes.
Provides exceptional customer service to employees by promptly answering phone calls and emails; provides accurate information and quickly resolves or refers inquiries.
Increases productivity and customer satisfaction by evaluating trends in user requests; proactively recommends improvements; initiates and updates processes.
Creates or updates standard operating procedures by documenting processes and/or r evising d ocu me nta tion as operations ch ang e
KNOWLEDGE / ABILITIES / SKILLS: As the Technical Support Specialist, you will have an Asso ciat e's De gree in Co mp uter Scien ce plus at lea st two ye ars of re lated e xp erie nce, or an eq uiva lent co mb inat ion of tra in in g, e xp erie nce, a ndor ed ucat ion. Proficient in the use and troubleshooting of Microsoft Windows & Office Suite. Experience with ticketing system concepts, Wi-Fi, Active Directory, VoIP, PowerShell, Group Policy, and OS imaging automation required. Must have a valid driver's license. Occasional travel required.
WORK SCHEDULE: The typical work schedule for this position is Monday - Friday, 9:00 a.m. - 5:00 p.m. for this 37.5 hour per week position. This position will work on-premises at our Concord, NH headquarters. All candidates must be authorized to work for any employer in the United States without sponsorship now and in the future.
Northeast Delta Dental is proud to be an equal opportunity employer.
IF YOU ARE READY TO JOIN OUR TEAM ~ APPLY TODAY!
Location: 03301
Northeast Delta Dental located in Concord, New Hampshire administers the dental benefits of over one million people in Maine, New Hampshire and Vermont. As a recognized expert in the dental benefits industry and one of 39 autonomous Delta Dental member companies nationwide, we underscore our world-class customer service with a comprehensive cash-backed service guarantee.
