Job Description

Ubiquity is looking for a Technical Support Specialist to join our team in our San Pedro Sula, Honduras office. This person will provide technical guidance and support to our business and customers.

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.

Responsibilities:

• Act as product expert – Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
• Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.

Requirements:

• Bachelor's degree in Computer Science (or the equivalent) is required
• Four years of related technical support experience
• Technically savvy with strong project management skills
• Experience troubleshooting issues and achieving solutions
• The ability to explain to a non-technical person in a way they will understand

About Ubiquity

Ubiquity is an international BPO organization dedicated to transform customer experiences—and back-office support—through data, empathy, and meaningful engagement. Our employees enjoy a work culture that promotes brand-centric outsourcing, emphasizes agile solutions and streamlined operations, combining the best that people and technology have to offer.

Ubiquity benefits include paid time off, and professional development, birthday leave

Employees can also take advantage of casual dress code, free parking, corporate discounts and gym memberships