Job Description

About the Role:

We are seeking an experienced Technical Support Specialist to join our Service Centre team. You will be the go-to person for resolving Level 1 and 2 managed services issues including but not limited to: Windows server, 3rd Party Application, user Endpoint and general administrator support. Your role involves responding to technical assistance requests via phone, email, or service management tools.

This position requires participation in a 24x7 roster, Monday to Sunday.

This position requires Australian citizenship.

About Us:

Experteq is a proudly Australian owned IT Managed Services Provider and Professional Services Consultancy with over 30 years of experience. We deliver innovative technology solutions to more than 50 clients in the banking, finance, corporate, and government sectors nationwide, including 30 percent of Australia's Authorised Deposit taking Institutions.

With a rich history and extensive experience in one of Australia's most regulated industries, our high performing teams excel in collaborating with clients who demand the highest levels of security, compliance, and regulatory standards. We offer deep technical expertise across a comprehensive range of services including trusted private and public cloud solutions, end user services, and business optimisation.

What You Will Do Here:

• Be the first point of contact: Provide effective first and limited second level IT support to our clients.
• Resolve technical issues: Liaise with clients and internal teams to resolve technical incidents and requests.
• Manage incidents: Log, manage, and process incidents and emails through ServiceNow.
• Install and configure: Software and hardware installations and configurations.
• Contribute to processes: Assist in developing and maintaining Standard Operating Procedures.
• Project work: Participate in various projects and tasks as needed.

Who You Are:

• Minimum 3 years hands on IT support experience in a corporate environment.
• Sydney based and available for rostered on site work when required.
• ServiceNow experience - incident, request, tasks, and CMDB familiarity is a bonus.
• Microsoft Fundamentals certification (AZ 900, MS 900, or equivalent) - must already have it or be able to prove pass.
• Azure fundamentals exposure - understands resource groups, VMs, identity, and basic cloud concepts.
• Networking basics DNS, DHCP, IP addressing, and routing fundamentals; must be able to troubleshoot basic networking issues.
• Microsoft 365 admin experience - user provisioning, Outlook issues, MFA setup, licensing.
• Windows 10 and 11 support mastery - profiles, policy impacts, device troubleshooting.
• Active Directory competency - accounts, groups, password resets, permissions, GPO impacts.
• Endpoint management exposure - Intune or similar (does not need to be a guru, must have basic Azure portal navigation and troubleshooting skills).
• Customer focused: Proven track record in delivering excellent customer service.
• Problem solver: Strong analytical and troubleshooting skills.
• ITIL knowledge is a plus.
• Clear and eligible: No criminal record and unrestricted permanent working rights in Australia.

Why You Will Love Working Here:

Meaningful Flexibility:

This rostered role is primarily work from home, with occasional team social events throughout the year to stay connected. This is outlined in the Experteq Hybrid Work Policy and can be subject to change.

Leave Benefits:

You will receive 5 weeks of annual leave, plus a day off to celebrate your birthday.

Other perks include:

• Flexible work hours around core times.
• Powerful laptop and monthly mobile phone allowance.
• Staff discounts across finance, health, real estate, and retail.
• Regular team lunches, learning activities, industry events, and celebrations.
• Study leave assistance and well being support including Mental Health First Aid officers, access to a confidential EAP, and annual flu shots.
• Career advancement opportunities across innovative projects and diverse technologies.
• Awards and recognition programs including service awards and employee referral bonuses.

Diversity and Inclusion: We embrace diversity and inclusion that benefits everyone. We are proud to be an equal opportunity employer and are committed to providing an environment free of unfair discrimination and harassment.

Note to Recruitment Agencies: Unsolicited resumes or profiles sent to any employee will not be accepted.