Job Description

At Best Practice Software, our vision is communities connected with care We’re achieving this through our mission to build a culture people love, where:

• we value customers,
• we work together for success,
• we are accountable for our actions,
• we innovate for the future, and
• we celebrate diversity and inclusion.

If you share our vision and values, please consider this exciting career opportunity to join our growing team in Bundaberg, Queensland

You’re unique, and we value that.

As a Technical Support Specialist, we’ll call on your unique talents, skills, expertise, and experience to:

• Can provide Tier 2-3 Application support over the range of Bp products via a multitude of tools including remote assistance
• Can play a pivotal role in ‘Critical Incident Management’
• Be able to escalate and engage in ‘Complaint Resolution Management’
• Can contribute to the development and enhancement of the Tier 1 support team via
  coaching, mentoring, FAQ creation, leading by example in this way
• Be able to work with ‘Key Stakeholders’ to drive continuous improvement initiatives to enhance customer satisfaction and improve performance
• Liaise with internal & external support groups
• Identify and communicate areas for improvement
• Liaise with Supervisors, management and other ‘Key Members’ within the business to improve and enhance upon ‘Quality Assurance’ within the ‘Tier 1’ and other support groups
• Be able to provide clients with point of reference for basic escalations
• Aid in pre-release product testing
• Assist in the problem management, and product defect process to drive resolution
• Utilise excellent customer service skills and exceed customer requirements

We believe our ideal applicant will demonstrate the following attributes:

• Proven experience as an IT application helpdesk specialist, or have worked in an application support specialist role or similar IT related field;
• Strong problem-solving skills and a real passion to find solutions for our Practices and their needs;
• Well developed interpersonal skills and the ability to liaise with people on a number of levels;
• Excellent Time Management skills and be able to prioritise your workload;
• Be able to be professional, friendly and have a customer focused mindset;
• Good written and oral communication skills;
• Strong technical aptitude, with ability to quickly learn new software and technologies.

What’s in it for you?

• Market-leading benefits that make us a proven local employer of choice.
• Flexible work arrangements that help you strike the right career balance.
• Exciting start to, or positive development of, your Health IT career, with brilliant internal growth opportunities.
• Belong as part of a dynamic and highly supportive team with a strong dedication to the mission.
• Enrich your experience by supporting our frontline healthcare heroes across Australasia.

Our team members enjoy exclusive access to our brilliant B-Perks Program, offering great rewards like birthday leave, an annual health and wellbeing bonus, and sponsored rewards to recognise outstanding contributions. You’ll also access our leadership development program and learning
opportunities across our group of businesses and enjoy the freedom and flexibility to work as you work best. We offer purpose and impact, an inclusive culture, a connected workforce, transparent leadership, and growth and belonging.

How can we get this ball rolling?

To start a conversation on your fit within our team, we recommend you provide us with:

• a capability statement/cover letter highlighting your experience and how you meet our requirements; and
• an updated copy of your resume.

Your new career starts here.

For more information on this role, please contact Alan Goodare on 1300 40 1111 (in Australia) or 0800 40 1111 (in New Zealand). If you're ready to soar to new heights, then click the
button to ‘Apply’ for this job. Only applicants who are required to be interviewed will be contacted upon submission of this application.