Join Intralot as a Technical Support Specialist!
(based in Hamburg, Germany)
Your Role:
As a Technical Support Specialist you will join our support operations team, focusing on clients in the German lottery and sports betting industry. You will provide 1st and 2nd line support across complex and regulated environments, ensuring high-quality service aligned with strict German SLAs and compliance requirements.
What you’ll do:
Act as the first local point of contact for customer technical issues, performing on-site troubleshooting and escalating complex cases when needed
Maintain clear and professional communication with customers in German and English, providing timely updates and resolution analysis
Coordinate with HQ teams to address advanced technical inquiries, report unresolved issues, and ensure high customer satisfaction
Manage technical documentation and translations (e.g. LOTOS O/S Platform, change requests), maintaining accuracy in both German and English
Support small and complex projects, including Change Requests, ensuring timely reporting, correspondence, and task tracking.
What Sets You Apart:
3+ years of experience in technical support or as a service engineer, ideally in a tech/SaaS environments
Native-level German & fluent English (B2-C1)
Strong communication and customer service skills
Solid understanding of Microsoft OS and Backoffice systems
Familiarity with Linux, SQL, Microservices, Kubernetes, Kibana is a plus
Analytical, problem-solving mindset
Willingness to work in rotating shifts
Team player attitude
Having gained experience in the lottery/sports betting industry would be a great asset.
About Us:
INTRALOT, a publicly listed company, is the leading supplier of integrated gaming and transaction processing systems and innovative game content and sports betting management to state-licensed gaming organizations worldwide. INTRALOT inspires and motivates more than 1.500 employees around the globe. Joining INTRALOT's team will offer the experience of operating in a multinational company with an excellent working environment and with international career opportunities.
Why Join Us
A competitive compensation package combined with additional benefits.
Hybrid working model
Exceptional opportunities to learn and develop in a multinational environment.
Prospects for professional growth both locally and globally.
INTRALOT, a publicly listed company established in 1992, is a leading gaming solutions supplier and operator active in 39 regulated jurisdictions worldwide. With a global workforce of approximately 1,700 employees in March 2024, INTRALOT is committed to redefine innovation and quality of services in the lottery and gaming sector, while supporting operators in raising funds for good causes.
Based on its strategic approach “Driving Lottery Digital Transformation with flexible, reliable, secure solutions and systems”, INTRALOT is committed to modernize Lotteries by delivering innovative lottery and sports betting solutions, shaping the future of gaming.
As a member of the UN Global Compact, INTRALOT is a global corporate citizen committed to UNGC Ten Principles and continuous sustainable development. In addition, being awarded with the WLA Responsible Gaming Framework Certificate, the Company is an active proponent of the principles of responsible gaming. Also, the Company maintains the highest industry certifications on quality and safety management systems. It is the first vendor in the gaming sector certified in 2008 with the WLA SCS:2016 (Security Control Standard) and it has been certified according to ISO 27001:2013 for its Information Security Management Systems.
INTRALOT collaborates with many external stakeholders among them the major international industry associations. Each entity is a valued partner that supports the Company’s efforts to contribute decisively to the future developments of the gaming market. Specifically, INTRALOT is a Platinum Contributor of the World Lottery Association (WLA), a Level I partner of the North American Association of State & Provincial Lotteries (NASPL), an Associate Member of the European Lotteries (EL), an Associate Member and Gold Sponsor of the Asia Pacific Lottery Association (APLA) and an Associate Member and Silver Sponsor of the Gaming Standards Association (GSA).
