HBT Australia Pty Ltd

Technical Support Specialist

HBT Australia Pty Ltd  •  Mackay, AU (Onsite)  •  3 months ago
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Job Description

Field Service Technician – Underground Electrician / Underground Fitter

Great lifestyle balance • DIDO • Strong training & development • Company vehicle


Are you a qualified Electrician or Fitter with underground experience who enjoys
variety, problem‑solving and working directly with customers?
H.B.T. is expanding our Field Service team and we’re looking for a safety‑focused
technician to support our equipment across underground mining operations.


This role offers a mix of autonomy, technical challenge, site interaction, and the
opportunity to become a specialist in high‑performance longwall equipment.

Why Join H.B.T.?

Home every weekend – enjoy real work–life balance
DIDO from your home location (within reasonable travel distance)
Competitive salary package
Company vehicle provided
Regular overtime available
Clear development pathways
Structured training on the H.B.T. product line

We invest in our people and build long‑term careers — not just fill short‑term roles.

About the Role

As a Technical Support Specialist, you will provide technical support to our customers
both onsite and remotely. You’ll ensure H.B.T. equipment performs reliably through maintenance, troubleshooting, audits, data analysis and operator training.

In this role, you will:

  • Carry out servicing, maintenance, repairs, upgrades and commissioning
  • Diagnose and resolve equipment issues, including breakdown support
  • Participate in or lead Root Cause Analysis (RCA) investigations
  • Prepare parts, tooling and documentation for service activities
  • Conduct health checks, inspections and lifecycle audits
  • Analyse equipment performance data to identify improvement opportunities
  • Prepare high‑quality reports and condition summaries
  • Deliver training to longwall personnel on equipment use and maintenance
  • Build strong customer relationships and identify future service needs
  • This role suits someone who enjoys working hands‑on, travelling to mine sites, and
    taking ownership of technical outcomes.

About You:

Certificate III Electrical or Mechanical Fitter trade

Certificate IV or above (highly regarded)
Coal Board Medical (desirable)
Experience with high‑performance machinery
Experience with H.B.T. equipment (highly regarded)

What You Bring:
Strong commitment to safety

Excellent communication and customer‑service focus
Ability to work autonomously and within a team
Willingness to travel to customer sites throughout the Bowen Basin
Flexibility to support after‑hours or alternative shifts if required
Strong reporting, documentation and attention to detail
Proficiency in Microsoft Word and Excel

About us:

HBT Services QLD is responsible for the overhauls of longwall machinery across QLD and operates under three (3) plants, being Overhauls, Warehouse and Gearbox repairs.

Ready to Apply?

If you’re looking for a stable role with strong support, technical challenge and the chance to grow your career in underground mining equipment — we’d love to hear from you.

Need a confidential chat? Ring Doc om 0439 195928

Apply now and join a team where your skills make a genuine difference.

HBT Australia Pty Ltd

About HBT Australia Pty Ltd

HBT Australia is located at 20 Kullara Close, Beresfield, New South Wales. It is a world class machine manufacturer and fully integrated single solution provider - specializing in systems and equipment for underground coal mining. The company exports its high-performance longwall mining equipment to all major mining markets worldwide.

HBT delivers the customers’ longwall system of choice for underground coal mining, from low to high seam heights, for the longest longwalls and highest production demands. Adapted to the mining challenges faced by the longwall mining industry today, HBT systems for longwall mining include, high-horsepower shearers, automated plow systems, armored face conveyors (AFC), beam stage loaders (BSL), drive systems incl. gearboxes, motors and VFD, hydraulic roof support legs & cylinders, mining controls, high-pressure and water and drive systems spray pump stations, hydraulic valves — controlled and supported by intelligent solutions for longwall automation.

The core HBT facilities have the capability for research, develop, design, manufacture, and test longwall mining equipment inhouse. All HBT products and systems are produced to the highest standards and compliant to international regulatory requirements.

In addition to machine manufacturing, HBT manufactures high-quality OE parts and provides world-class support services for their equipment.

Industry
Manufacturing & Production
Company Size
11-50 employees
Headquarters
Beresfield, AU
Year Founded
2023
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