Your role in this organization is to serve as the first point of contact for their customers. You love to help customers realize the full potential of their investment in the product. And you make it your personal mission to put a smile on their face.
This role comes with great responsibility and requires a variety of skills:
You'll serve as a vital liaison and translator between customers and our best-in-class product development team.
Ideally, you love solving new problems and thrive in situations where there are several unknowns.
We value candidates who have some technical background, while still simultaneously advocating for our support culture.
Their industry is very fast-moving and you will be expected to ingest and digest a lot of information on a regular basis to keep yourself up-to-date.
Ensure that the product scales and expands globally its best-in-class support and distinguished customer service.
Build domain expertise in Facebook, Instagram, Pinterest, Snapchat, and other major social networks.
Solve the technological challenges of the world’s largest online advertisers, helping them to solve issues in an expedient and affable manner.
Help to launch products, including supporting alpha and beta features.
Resolve advertisers’ issues and identify product bugs using our internal troubleshooting tools.
Analyze, reproduce, prioritize, and document platform bugs.
Act with little direction and work quickly to identify and fix the root causes of problems.
Assist and train your teammates in understanding and handling technical issues.
Work in a fast-paced environment while still delivering extraordinary results for the customer.
Become known as a leader in solutions by employees across the organization.
Are interested in redefining the online marketing domain, have a willingness to push yourself to exceed your goals and have an ability to learn new things quickly.
Have prior experience in technical/product support or software development in a customer-facing role or, at least, a genuine interest to work closely with customers and tackle their problems.
Have an acumen for online marketing, especially Facebook Ads
Are always looking to improve and automate. You can build your own tools to help yourself, along with the rest of the team.
Computer Science or Engineering-related education, background, or work experience.
Fluency in spoken and written English.
Fluency in any additional languages is appreciated.
*This is a hybrid position
At zcaler, our mission is two-pronged. We help companies scale by creating dedicated remote teams to support their growth in the US. At the same time, we provide career opportunities for amazing talent in Latin America.
We understand the challenges in scaling, especially when it comes to getting the best talent in the right place.
zcaler.io recruits and hires (on our payroll) full-time employees that work directly with established companies, blending in seamlessly with their teams and company culture. We handle all the admin, legal, recruitment, and enablement.
Our 4 areas of focus are commercial, customer support, customer success, and marketing.
100% of the companies we work with only hired direct employees - 100% of these companies are now expanding their teams through zcaler.io
* Our employees are not listed here as zcaler.io employees since they work for other amazing companies. You'll find them there :)
