Job Description

Are you passionate about technology and looking to work with global customers? Perfect—as part of our team, you will work closely with our international colleagues to solve our customers' technical issues and contribute to a sustainable future. As the central point of contact, you will support international customers by phone and email, including electricians and Fronius partners, and analyze technical inquiries relating to PV systems, storage solutions, and wallboxes in English. Occasionally, you will represent us at international trade fairs and provide expert support to our customers at all times, both for existing systems and for the planning of new systems.

Your Tasks & Responsibilities

• Provide technical support and assistance to international customers via phone, email, and remote desktop connections.
• Troubleshoot and resolve software and hardware issues related to photovoltaic inverters, including network problems and system configurations.
• Guide customers through a series of actions to resolve technical issues and provide step-by-step instructions.
• Accurately document all support cases and customer interactions in the CRM system.
• Escalate unresolved issues to appropriate internal teams according to standard procedures.
• Serve as the primary contact for internal technical requests from departments such as sales, marketing.

The following additional tasks may also arise:

• Play a key role in designing internal training sessions and mentoring new employees during their onboarding process
• Responsible for warranty decisions
• Coordinate, perform, and document additional services offered by Technical Support, such as on-site service visits, exhibition participation, commissioning services, and internal and customer training sessions.

Your Skills & Requirements
Professional

• Bachelor’s degree in electrical engineering, Renewable Energy, or a related field.
• Relevant experience in technical support with focus on the photovoltaic industry.
• Proficiency in using CRM systems and remote desktop tools.
• Driver’s license

Personal

• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced, international environment.
• Willingness to travel nationally and internationally (mostly working in the office)

Language

• High level written and spoken English (minimum C1)

Are you ready for Fronius? Apply online now and become part of the Fronius family!