1840 & Company

Technical Support Representative (ServiceTitan)

1840 & Company  •  Bogotá, CO (Remote)  •  1 month ago
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Job Description


We are seeking a Technical Support Representative to provide remote software troubleshooting and support for a company utilizing the ServiceTitan platform.

Key Responsibilities:


Provide remote technical support to users experiencing software or system-related issues.
•    Troubleshoot platform errors, configuration problems, and user access issues.
•    Assist users with system navigation, workflows, and best practices.
•    Support the onboarding and implementation of new users or teams onto the platform.
•    Document issues, troubleshooting steps, and resolutions in the ticketing system.
•    Escalate complex technical issues when necessary while ensuring proper follow-up.
•    Collaborate with internal teams to resolve recurring technical challenges and improve processes.
•    Maintain a high level of customer service while supporting users in a remote environment.

Required Qualifications:


Previous experience in technical support, helpdesk, or software support roles.
•    Strong troubleshooting and problem-solving skills.
•    Experience supporting SaaS platforms or business software applications.
•    Excellent written and verbal communication skills.
•    Ability to clearly explain technical concepts to non-technical users.
•    Ability to manage multiple support requests in a fast-paced environment.
•    Proficiency with the ServiceTitan platform. About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com
1840 & Company

About 1840 & Company

Welcome to 1840 & Company. We are redefining how businesses hire, manage, and scale their workforce. Our mission is to transform the future of work by enabling businesses to build agile, efficient, and globally connected workforces. We empower organizations worldwide to address staffing and skills challenges with confidence and precision.

As a leader in global outsourcing and remote staffing, we provide comprehensive workforce solutions, including talent sourcing, global compliance, and payroll management. Our services are designed to reduce traditional hiring costs by up to 70% while delivering scalable, cost-effective strategies tailored to businesses at any growth stage.

Central to our approach is the AI-powered Global Talent Cloud, seamlessly integrated with our team of expert recruiters. This powerful combination ensures the rapid and accurate placement of rigorously vetted professionals across 150+ countries, meeting the evolving demands of modern businesses.

More than just a provider, 1840 & Company is a trusted partner committed to optimizing workforce operations and driving measurable value. By managing the complexities of global staffing and compliance, we empower businesses to focus on their core objectives with the assurance that their workforce needs are in expert hands.

Visit us at www.1840andco.com to discover how we can help you scale your business with exceptional global talent.

Industry
Unknown
Company Size
201-500 employees
Headquarters
Overland Park, KS
Year Founded
2014
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