Why join us?
We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives
At Tobii Dynavox, you can grow your career within a dynamic, global companythat has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed.
As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.
As a Technical Support Representative, you will join our multilingual Technical Support team to whom users, professionals and partners turn to when in need of help. In this experience, you will be the voice of TobiiDynavoxto our users and partners in the United Kingdom and Ireland markets anddeliver high-quality technical support, while gaining in-depth knowledge of our diverse portfolio of products.
While yourpreviouswork experience is important, we also value finding a strong cultural fit. Youdon'tneed to be an ITexpert,however, wegreatly appreciateyour curiosity and interest in technology, and your familiarity with using both Windows and Apple products. If you enjoy helping people and solving problems through collaboration and technology, you can contribute significantly and thrive in this role!
Please note:This is a full-time, fixed term (parental leave cover through May 2027), and onsiterole at our office in Stockholm, Östermalm Our working hours are 8am-5pmfrom Monday to Friday.
In this role, you will:
Assistcustomers, partners, and internal colleagues with any technical inquiries and supporting requests about our products. Build understanding of product features,functionalitiesand best practices, empowering them to resolve issues independently.
Troubleshoot issues across our hardware and software platforms via phone, email,chatand remote desktop sessions, collaborating with developers and other stakeholders when necessary.
Nurture andmaintainstrong customer relationships bydemonstratingempathy, patience, and commitment to their success, whatever that looks like for them.
Collaborate with our marketing team tomonitorour social media channels.
Assistin the development and maintenance of technical documentation such as articles, FAQs, and user guides tailored for target regions.
What We're Looking For:
Proficiencyin written and spoken Swedish isrequired; spoken Danish is preferred, and Norwegian is considered an advantage.
Previousexperience in customer-facing role such as customer service, technical or product support. Familiarity with Windows and/or iOS environment is a great asset.
Experience with CRM and ERP systems (such as Salesforce or Dynamics) is a great asset.
Empathic approach and skills in problem solving and active listening to resolve technical issues whilemaintaininghigh customer satisfaction arerequired
Communication and collaboration skills to interact with tech-savvy people while making computer novices feel supported and understood.
Educational background in relevant fields such as Speech-Language Pathology and Linguistics isaadvantage but not necessary.
Please note:This position is not an engineering or IT development role. We are looking for someone with a technical foundation and strong troubleshooting ability, but above all, acustomer-focused mindset. Success in this role comes from your ability to listen empathetically, communicate clearly, and support users with patience and care—not from advanced programming or hardware engineering skills.
Apply today!
We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.
Where we stand:
We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.
Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.
Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled
Tobii Dynavox® is the market leader in assistive technology for communication. Our custom designed communication aids & corresponding support system enable people with disabilities such as cerebral palsy, ALS, autism, spinal cord injury & aphasia to communicate & live their lives to the fullest.
Our offering ranges from eye-controlled communication aids for speech generation to tools for the special education classroom. We empower people with disabilities to do what they once did, or never thought possible, such as expressing themselves in a voice of their own or developing literacy skills. We call this Power to be You, and it explains our belief that every individual has the right to live their life to the fullest, communicate, and live a more independent life. This makes a major impact on the people using our technology and those around them. It also benefits entire communities, healthcare systems & society at large.
With integrated solutions featuring hardware, software, clinically developed language systems, training, and dedicated support, Tobii Dynavox stands out as a truly global, full solution provider in the assistive technology for communication market. There is an enormous unmet need for such products. Globally, around 50 million individuals need communication aids to communicate and interact effectively, while only about 2 million are diagnosed with this need every year. Furthermore, a subset of only about 2%, or 40,000, of those diagnosed are actually served every year due to low awareness, poor implementation support & lack of funding infrastructure — even in some of the most well-developed countries.
We leverage a global distribution network and an extensive funding support system to enable as many as possible to benefit from our communication solutions. Headquartered in Stockholm, Sweden, Tobii Dynavox employs around 500 people and covers a global market with offices in the US, the UK, Germany, China, Norway with reselling partners in 60+ markets.
