At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Main Responsibilities
Your primary focus will be offering technical expertise through inbound and outbound calls and chats and promptly addressing inquiries via email and ticketing platforms. You'll tackle a spectrum of questions ranging from installation and operation to troubleshooting and customization of assigned products. Employing basic diagnostic techniques, you'll identify issues, conduct thorough research, and resolve tickets efficiently. Adherence to established processes and timely escalation of complex problems will ensure seamless resolution and customer satisfaction.
Continuous Learning and Collaboration
In this role, you'll stay abreast of technological advancements and regulatory changes in the telecommunications sector, fostering a culture of continuous learning. Sharing technical insights with your team and collaborating effectively with cross-functional and global counterparts will be integral to promoting best practices and achieving organizational goals.
Job Requirements
As a qualified candidate, you'll possess the following:
Strong communication skills and critical thinking abilities
At least one year of technical experience in the International or local broadband industry.
An empathetic approach, attention to detail, and ability to thrive in a dynamic, fast-paced environment
Additionally, you exhibit a positive attitude, resilience, and a passion for delivering outstanding customer experiences.
Work Arrangement
This position offers a permanent, full-time role with a blended work type, primarily onsite at our BGC Taguig location. You'll be part of a supportive team environment, working dayshift hours with occasional weekend and holiday shifts.
Before employment, candidates must obtain an NBI Clearance to ensure compliance with regulatory requirements.
Join us at Probe CX and embark on a rewarding journey where your talents are valued and your contributions make a difference in the lives of our customers.
Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value.
We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers.
From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX.
