Location: Remote - Latam (Preferred: Mexico)
Seniority: Mid to Senior Level
Languages: Native or fluent Spanish (preferably Mexican), fluent English required
We are seeking a Technical Support & Pre-Sales Engineer to join our global telecom operations team.
This position focuses on providing mission-critical technical support and participating in technical pre-sales for enterprise customers across Latin America.
The ideal candidate combines strong technical expertise, reliability, and customer-facing communication skills.
You’ll be part of a distributed 24/7 support structure, ensuring that critical systems remain stable and responsive at all times.
Deliver L2/L3 technical support for telecom and cloud systems under strict SLAs.
Participate in a rotating on-call schedule, including some weekends and public holidays, ensuring rapid response (within 5 minutes) to critical alerts.
Note: On-call duty means being available and reachable, not continuously working. Compensation applies when activated.
Troubleshoot, document, and escalate incidents efficiently.
Collaborate with internal R&D teams to address root causes and improve system reliability.
Support technical pre-sales contribute to architecture design, demos, and proposals.
Provide remote or occasional onsite support or training (Mexico City presence is an advantage).
Native or fluent Spanish and strong English communication skills.
Proven experience in technical support, telecom, or network operations
Deep understanding of computer networks (TCP/IP, routing, switching, VPNs, DNS).
Demonstrated reliability and responsiveness during critical support situations.
Comfortable with on-call rotations, including occasional weekends and holidays.
Strong problem-solving, communication, and self-management skills.
Experience with cloud environments or clustered infrastructures
Basic scripting or software exposure (Python, Go, Bash).
Portuguese proficiency.
At Rad Hires, we help US-based fast growing tech startups, SMBs, and Digital agencies hire outstanding remote talent from Latin America and the Philippines.
In order to scale your business, you're faced with a number of difficult challenges:
• Reduced margins due to rising US labor and payroll costs
• Fierce competition for the best US talent
• The high cost of recruiting US talent
We know how stressful this can be. Which is why we created Rad Hires.
In 2-4 weeks, we help you hire top talent from LATAM and the Philippines at 40-80% less than US rates.
We provide a full service solution including:
• Sourcing and prescreening candidates
• Coordinating the entire interview process
• Assisting with onboarding
• Providing ongoing support to you and your team
• A 90-120 guarantee for every hire you make
Get started today. We can help with everything from entry-level to senior and leadership positions.
