Are you a highly organised customer-focused professional with experience in administration, operations, complaints handling, or customer service? We're looking for a Technical Support Officer to join our growing Complaints and Operations team.
This is a fantastic opportunity to play a key role in supporting customer complaints, operational processes, and continuous improvement initiatives, helping to ensure fair customer outcomes and exceptional service standards.
Experience in an administrative, customer service, complaints, operations or business support role.
Strong organisational skills with excellent attention to detail.
Confident written and verbal communication skills.
Experience investigating and resolving customer issues or complaints.
Strong Microsoft Office skills, including Outlook, Word, Excel and Teams.
A proactive approach to problem-solving and continuous improvement.
A passion for delivering positive customer outcomes.
Experience within a regulated environment such as insurance or financial services would be advantageous but is not essential.
Why join us?
At Marley Risk Consultants, you'll be part of a collaborative team that values excellence, integrity, innovation, inclusion, and teamwork. We are committed to supporting your development and providing a flexible working environment where you can thrive.
With more than 1400 employees in 34 locations worldwide, AmTrust International has the knowledge, skills, financial strength, technology and global licenses to provide a comprehensive range of risk solutions worldwide.
Rated “A-” (Excellent) by A.M Best, the underwriting entities within AmTrust International have the strength and resources to support your business for the long term.
Working in a dynamic two-way partnership with clients, intermediaries and cover holders, we have the experience, the expertise and the flexibility to create individual risk solutions for almost any opportunity.
Targeting niche risks where our underwriters’ experience and expertise set us apart, we focus on doing whatever it takes to forge longstanding, mutually profitable insurance partnerships. Our growing reputation is founded on our ability to find solutions for even the most unusual risk challenges. With a can-do attitude and a track record of innovation, we work hard for our customers and business partners.
