Cermati.com

Technical Support Officer

Cermati.com  •  Jakarta, ID (Onsite)  •  3 hours ago
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Job Description

Company Description

Indodana Fintech is an OJK-licensed financial technology company that operates a credit marketplace for peer-to-peer loans. Our mission is to achieve financial inclusion by enabling lenders to provide loans to the 100 million underbanked Indonesians. Leveraging sophisticated big data and artificial intelligence technologies, we connect hundreds of lenders with creditworthy borrowers every day.

Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.

Job Description

  • Provide technical support and assistance to users regarding application and system issues.
  • Troubleshoot and resolve technical problems in a timely and effective manner.
  • Handle user requests and technical incidents received through ticketing systems or customer service email.
  • Document troubleshooting processes, solutions, and incident resolutions.
  • Escalate complex technical issues to the appropriate IT team or other internal departments when necessary.

Qualifications

  • Bachelor's degree in Information Technology or a related field.
  • Minimum 1 Year of experience in similar positions. Fresh graduates with internship experience are equally valued
  • Familiar with Windows operating systems; knowledge of Linux is an advantage.
  • Strong communication and problem-solving skills.
  • Ability to work independently as well as in a team.
  • Willing to handle technical issues and provide customer service support.
  • Experienced & skilled in Excel / Google Sheets processing.
  • Disciplined and results-oriented in achieving quality & speedy execution.
  • Skilled in Data base query and can read the log system data.
Cermati.com

About Cermati.com

Cermati Fintech Group (CFG) is a fast growing financial technology company group established in April 2015. We're on a mission to build a more inclusive financial future by making financial products more accessible to people across Indonesia.

Our businesses span a wide range of services including financial product aggregation, financing, cash loans, insurance brokerage, as well as mutual fund and bond investments.

We launched our first product, Cermati, a financial services aggregator, in 2015. Since then, we've expanded rapidly with the introduction of Indodana (cash loan platform) in 2017, Cermati Protect (insurance brokerage) and Cermati Invest (investment platform) in 2019.

In 2024, we introduced a new financing service through Indodana Finance, and rebranded our cash loan platform to Indodana Fintech further strengthening our ecosystem of digital financial solutions.

🔗 Learn more about us at https://cermati.group/

Industry
Finance & Insurance
Company Size
201-500 employees
Headquarters
Jakarta Pusat, ID
Year Founded
2015
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