Job Description

Technical Support Officer

• Location – Wollongong (NSW South Coast to Victorian border)
• Employment type – Temporary full-time up to four years
• Grade – Clerk Grade 5/6
• Salary – $102,936 pa - $113,579 pa plus employers’ contribution to superannuation and annual leave loading
• Flexible work arrangements, including 1 WFH day per fortnight.
• A diverse role combining technical support, customer engagement and travel.
• A supportive team environment within Technology Operations and End User Services.
• Exposure to a wide range of technologies and business areas across DCJ.

Your role

Make a real impact through technology. As an ICT Support Officer, you'll deliver expert technical support across Wollongong, the South Coast and Victorian border region, helping staff stay connected and enabling the delivery of essential services to communities across NSW.

In this hands-on role, you'll troubleshoot and resolve a broad range of ICT issues, support infrastructure, devices and applications, and provide high-quality customer service through onsite and remote support. You'll work in a collaborative team environment while supporting diverse technologies across a large and dynamic organisation.

What you’ll do

In this diverse and rewarding role, you will:

• Deliver Tier 3 technical support across a broad range of ICT systems, devices and services.
• Troubleshoot and resolve hardware, software, network and connectivity issues.
• Install, configure and maintain ICT equipment and end-user technology solutions.
• Support user access management and ICT security processes.
• Monitor system performance and proactively minimise service disruptions.
• Provide on-site and remote support to customers across multiple DCJ locations throughout the South Coast region.
• Maintain accurate technical documentation and asset records.
• Work collaboratively with a large Field Services team located across metropolitan and regional NSW.
• Manage ICT storerooms and undertake regular travel to Sydney Metro and regional DCJ offices.
• Build strong customer relationships while delivering responsive, high-quality technical support across a diverse operating environment.

What we’re looking for

We're seeking a customer-focused ICT professional who enjoys solving problems, building relationships and delivering exceptional support in a dynamic environment.

You will bring:

• Experience providing technical support across ICT infrastructure, systems and applications
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• A collaborative approach and commitment to continuous improvement
• Experience with device deployment, user access management and ICT security practices
• A current driver's licence and willingness to travel throughout the region
• Minimum 5 years' End User Computing (EUC) support experience, with the ability to work independently, prioritise workloads, deliver excellent customer service, travel to customer sites, and escalate issues appropriately.

Please note: This role may require participation in an on-call and/or after-hours roster to support business-critical services.

Download the

To apply directly via the DCJ Careers site click here Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date resume (maximum 3 pages) and a cover letter (maximum 2 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Targeted Question 1

Describe how you developed an understanding of an organisation’s policies regarding the use of technology and security. How did you apply this understanding to your day-to-day role? (max 300 words).

• Targeted Question 2

Describe the technical and/or soft skills you have which you believe makes you ideal for this position. Give some examples of how you have used these skills in the past. (max 300 words).

Applications close Tuesday, 28 July 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Ravikash Ram via email at ravikash.ram@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Poppy Sgro on 02 9765 3929 or via email at poppy.sgro@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visitInclusion and diversity on the DCJ website

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.