Reports To Service Desk Manager FLSA Status Non-exempt
Strong organizational and time management skills
Excellent verbal and written communication skills
Strong interpersonal skills
Reliable
Solid understanding of computers, networks and software
Experience using MS Office applications: Word, Excel, Outlook
High attention to detail
Previous experience with ConnectWise or other ticketing system
Ability and willingness to work overtime when needed
Ability and willingness to work in a high-pressure environment
Ability and willingness to work in a collaborative team environment
Ability and willingness to quickly learn new technology and software
Install and configure hardware and software
Respond to tickets in accordance with SLA guidelines
Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
Respond in timely manner to requests and issues
Provide remote support to end users
Assist in AV setups as needed for meetings
Assist new hire training for basic IT needs.
Set up new workstations for users (deploying equipment, checking over account setups).
Heavy use of Windows and Mac OS devices
Ability to work in Active Directory
Test new technology
Create documentation for staff for training purposes
Resolve Tier 1 support tickets
Understand VoIP platforms ideally 3CX
Troubleshoot broadband connectivity issue
Understanding of Network infrastructure
Talent Shore connects top talent in South Africa with leading recruitment businesses in the United Kingdom, Europe and the United States.
We’re proud to be the first offshoring company, focussed on the recruitment sector, with a track record of successfully helping recruitment businesses to scale up through cost-effective talent acquisition and management.
For companies, we take the risk out of the offshoring process by supporting your business to effectively scale your operations and maximise the productivity of your teams in the UK, Europe, USA and South Africa. South Africa has an amazing pool of talented and skilled professionals who can help your business grow.
For SA employees, we are looking for Recruitment / Talent Acquisition / Admin / Compliance / Accounting specialists of varying levels of skill and experience. The international clients we work with offer excellent salaries, in-country support, professional development and real investment in your career growth.
Reach out to our team today.
