Bambu Lab

Technical Support Leader

Bambu Lab  •  Onsite  •  3 months ago
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Job Description

Technical Support LeaderFrankfurtResponsibilities- Provide technical leadership and coordination for complex technical support cases across the EMEA region
- Prioritize tickets and support escalation and resource allocation decisions
- Deliver technical guidance and coaching to the regional support team
- Act as the key interface between regional support teams and the headquarter
- Analyze support data to drive continuous improvementQualificationsLanguages
- Excellent English skills (written and spoken)
- German or other European languages are a plus
Experience & Expertise
- 5-8 years of experience in technical support or technical service roles, supporting both B2C and B2B scenarios
- Experience with complex hardware or mechatronic products; knowledge of 3D printing or related technologies is a plus
- Strong technical leadership and coordination skills
Working Style & Personality
- Structured, analytical, and solution-oriented mindset
- Strong communication skills in an international environment
- Team-oriented with the ability to provide technical leadership Apply
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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