Be part of a global technology-driven team!
At TRISON, we design and digitalise spaces to create unique customer experiences. Through the integration of audiovisual systems, creative digital content and innovative sensory marketing solutions, we help brands connect with people all over the world.
We are a global company with presence in 14 countries, delivering more than 2,500 projects every year in over 112 countries Technology, innovation and people are at the heart of everything we do.
To support our international operations, we are looking for a Technical Support L1 Technician to join our Technical Support team at our office in A Coruña
As a Technical Support L1 Technician, you will be part of a global support team responsible for the maintenance and technical management of audiovisual projects for clients across more than 100 countries. You will play a key role in ensuring service continuity and a positive customer experience.
Handling technical queries and incidents received via phone, email and ticketing tools.
Basic incident management and first-level troubleshooting.
Providing customer support in multiple languages, mainly in English, related to assigned audiovisual projects.
Coordinating with internal teams to ensure incidents are properly escalated and resolved.
Supporting international clients in a dynamic, technology-focused environment.
Previous experience in administrative tasks and technical customer support
Fluent written and spoken English (essential). Knowledge of other languages such as German, French or Italian is highly valued.
Good command of Microsoft Office tools (Excel, Teams, Outlook).
Experience using instant messaging tools and ticketing or project management platforms
A service-oriented mindset, strong communication skills and willingness to learn.
Ability to work in a structured way and handle repetitive processes with attention to detail.
You will join an innovative, fast-growing global company with international impact.
Daily exposure to cutting-edge audiovisual and digital technologies
A hybrid working model, with the option to work remotely on Fridays.
Flexible working hours, supporting work-life balance.
A collaborative environment where learning, teamwork and development are encouraged.
Discover our projects: https://www.trisonworld.com
Follow us on LinkedIn: https://www.linkedin.com/company/trisonworld/
If you are interested in technology, enjoy helping customers and want to grow in an international environment, TRISON could be the right place for you
TRISON is a global company that transforms physical spaces into immersive, multi-sensory experiences — combining advanced audiovisual systems, spectacular content, and innovative sensory marketing.
Recognised as the European leader in audiovisual integration and one of the world’s top digital signage integrators, we operate on a truly global scale — with 21 offices in 15 countries, presence in over 100 markets, and more than 5,000 projects delivered each year.
We work across sectors including fashion & retail, automotive, luxury, sports, corporate, education, banking, food & beverage, hospitality, transport, shopping malls & entertainment — always with a tailored, strategic and scalable approach.
Our clients include global brands such as Louis Vuitton, Gucci, Foot Locker, Zara, Pull&Bear, Lefties, C&A, FNAC, IKEA, La Prairie, L'oréal, Sephora, Porsche, Aston Martin, Toyota, Seat, Audi, General Motors, Real Madrid, The FA, AC Milan, Inditex, Acciona, CBRE, Siemens Energy, Instituto Cervantes, Sixt, AENA, Bank of Hawaii, LCL, BNP Paribas, AXA, Merlin Entertainment, Starbucks, Five Guys, Shake Shack, SSP, KFC...
