TEKHQS

Technical Support Executive

TEKHQS  •  Lahore, PK (Onsite)  •  12 days ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

About Us

TekHQS is a premier technology firm headquartered in Lake Forest, California, USA, with a strategic offshore development center in Lahore, Pakistan For over 12 years, weve been helping businesses across the USA, Europe, Asia, Australia, and the UAE drive digital transformation through smart software development, enterprise solutions, and remote team integration. Our expertise spans AI/ML, Blockchain, ERP, IoT, Cybersecurity, and Custom Applications

As we continue to grow, we are expanding our support function to ensure our clients and partners receive world-class service.

We are looking for young, energetic, and tech-savvy Support Resources to join the TekHQS team. In this role, you will serve as the first point of contact for customers, assisting them with onboarding, troubleshooting, and navigating our diverse technology solutions. You will play a key role in ensuring a seamless client experience and strengthening TekHQ's reputation for excellent support.

Key Responsibilities

  • Provide timely and professional support via chat, email, and phone.
  • Assist customers with setup, onboarding, and troubleshooting of trucking software and ELD devices
  • Document common issues, customer feedback, and solutions to improve the support process.
  • Escalate complex technical problems to product/engineering teams.
  • Maintain a positive, empathetic, and customer-first approach in all interactions.

Requirements

  • 1- 2 years of experience in customer support, technical support, or a related role.
  • Strong communication skills in English (verbal and written).
  • Energetic, proactive, and problem-solving mindset with a positive attitude.
  • Basic knowledge of technology, trucking software, or ELD systems (training will be provided).
  • Passion for helping customers and improving support experiences.
  • Ability to multitask, stay organized, and work in a fast-paced environment.
  • Comfortable using CRM systems, digital tools, and support platforms.

Preferred (but not required):

  • Prior experience in customer support or technical support roles.
  • Familiarity with the trucking industry, ELD compliance, or logistics operations.
  • Bilingual skills (English/Punjabi) are a plus.
  • Job Type Full-time, Remote
  • Timing 8:00 PM to 5:00 AM
  • Location DHA Phase 6, Lahore, Pakistan

About Us:

TEKHQS is a global technology solutions provider headquartered in Lake Forest, California, with a 300+ expert team in Pakistan. We specialize in ERP (SAP S/4HANA, Oracle NetSuite, Microsoft Dynamics 365), AI/ML, Blockchain, Cloud, and Staff Augmentation services. Join us to drive business growth and work on cutting-edge global IT projects with hands-on mentorship and a clear career path.

TEKHQS

About TEKHQS

TEKHQS is a premier technology firm headquartered in Lake Forest, California, USA, with a strategic offshore development center based in Lahore, Pakistan. Our global reach extends to diverse regions, assisting clients across continents—serving customers in the USA, Europe, Asia, Australia, and the UAE.

Empowering businesses on their journey of digital transformation, we excel in smart software development, discovery workshops, and the seamless integration of remote teams. Our innovative technology solutions are engineered to drive a new era of development, growth, and productivity, raising impactful changes for both individuals and organizations.

Driven by a dedicated team of experts, we're committed to delivering matchless solutions and compelling positive change in people's lives. Our strong legacy of over a decade has equipped us to tackle any product development challenge across an array of industries. We're relentless in our pursuit of solutions, triumphing in the most diverse vertical spectrums.

Renowned as a top-tier software development company, our expertise spans Artificial Intelligence, Machine Learning, Custom Apps Development (mobile, web, and desktop), UI/UX, Internet of Things, Blockchain, Cyber Security, and more—excelling for over 12 years.

Collaborating with businesses across diverse sectors—Tech, Healthcare, Financial Services, Education, Retail, and more—we actualize their digitization vision through customized software solutions.

As certified partners for Salesforce, Microsoft Azure, AWS, G Suite, and ServiceNow, we're confident to innovate, transform, and drive success for businesses globally.

How can we help you?

Know more about us and our work..

Visit https://www.tekhqs.com/

or

Drop us an email at info@tekhqs.com

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Lake Forest, California
Year Founded
2011
Website
tekhqs.com
Social Media