Job Description

At Landis+Gyr, we don’t just manage energy — we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents we empower utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Our teams are shaping the digital energy era by developing innovative technologies that drive decarbonization, grid modernization, and real-time energy insights. Join us at Landis+Gyr, where we manage energy better!

This role is part of Landis+Gyr’s EMEA (Europe, Middle East & Africa) business, which is expected to become an independent company under new ownership by mid-2026, subject to customary regulatory approvals. Joining now means contributing to an exciting phase of transformation — helping shape the future organization while remaining connected to Landis+Gyr’s global values and standards throughout the transition.

The Technical Support Engineer L1 provides technical support for Landis+Gyr software solutions, systems, and associated infrastructure. The role focuses on t echnical analysis, troubleshooting, and resolution of customer issues, working closely with internal engineering, project, and product teams.
This position requires a technical and analytical mindset and offers exposure to complex systems used in production environments by customers worldwide.

Key Responsibilities

• Provide technical support for Landis+Gyr software products and system solutions
• Analyze, troubleshoot, and resolve incidents related to software, system configuration, and integrations
• Perform initial technical diagnostics and root-cause analysis, using logs, system data, and monitoring tools
• Reproduce reported issues and document findings clearly for escalation to R&D or higher support levels when required
• Maintain and update technical documentation, knowledge base articles, and troubleshooting procedures
• Collaborate with internal teams including R&D, Product Management, Project Management, and Sales Engineering
• Ensure timely communication and professional interaction with customers throughout the support lifecycle
• Follow defined support processes and contribute to continuous improvement initiatives
• Support system configuration activities, upgrades, patches, and deployments

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or equivalent experience
• Strong analytical and problem-solving skills
• Knowledge of: Windows and/or Linux operating systems, Basic networking concepts (TCP/IP, firewalls, ports), Reading and interpreting application and system logs
• Ability to communicate effectively in English, both written and spoken
• Customer-oriented mindset with professional communication skills

Preferred Qualifications

• Experience with relational databases (e.g. Oracle, PostgreSQL, SQL Server)
• Basic scripting skills (e.g. Python, PowerShell, Shell)
• Exposure to cloud-based environments or virtualized infrastructures
• Experience supporting enterprise or B2B software solutions
• Familiarity with structured support processes (e.g. ITIL)

What We Offer

• Employment in a stable, international organization
• Exposure to enterprise-scale software systems and infrastructure
• Cooperation with experienced engineering and product teams
• Professional development and training opportunities
• Competitive compensation and benefits package

This role involves technical system analysis and engineering-level troubleshooting and is not a call-center support position.

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.