Job Description

We are looking for an experienced Technical Support Engineer- Service Management with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for our Client's partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the Client's software and platform.

Location: Toronto, Ontario

Pay: T4 40-43/h

RESPONSIBILITIES

In this role you will debug JavaScript code as well as find better solutions to custom code. Support engineers use the platform via an internal implementation of its tools to diagnose customer issues. Cases are created by customers and managed by engineers using the Client's software platform. The successful candidate will be able to quickly gain an understanding of the Client's platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. This opportunity may evolve to include additional responsibilities and opportunities for career growth.

QUALIFICATIONS

Deep understanding of Java, JavaScript
Experience with relational databases such as MySQL
This is a customer facing role and the weight of customer support and case management element is split.
Technical prowess is key, but so is being prepared to serve customers.
Demonstrated ability to troubleshoot difficult technical issues
Must have solid object-oriented programming skills in Javascript
Experience working with dynamic HTML components such as CSS and XHTML
Angular experience preferred
Working knowledge of the components in a web applications stack
Linux and/or UNIX experience
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Strong personal commitment to quality and customer service
Ability to work with high-value customer administrators and developers
Portuguese is a plus

PREFERRED SKILLS

Working knowledge of ServiceNow Platform
A fundamental understanding of IT service management and the ITIL business process

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.

About Releady

Releady (REL-uh-dee) is a diverse and women-owned firm that provides technology, engineering, data, digital, marketing, and creative talent solutions. We're passionate about making genuine connections, finding innovative strategies, and adding a personal touch. We develop customized solutions that meet clients’ specific requirements and exceed expectations.

At Releady, our diverse community, clients, and consultants aren’t just important—they’re at the core of who we are. Our drive is fueled by a culture that embraces diversity, is rooted in purpose, aims for inclusive growth, and is unwaveringly committed to impactful results.

We're excited about the possibility of partnering with you. Whether seeking innovative solutions for your business or exploring the next big step in your career, Releady is here to guide you.

Interested in joining our team? Our workplace policy embodies trust & innovation. We fully embrace remote work, viewing it as more than just a convenience-it's an affirmation of autonomy & flexibility. Our approach is built to reimagine work, enabling a culture that values individual well-being while driving collective goals!

Industry

HR & Recruiting

Company Size

11-50 employees

Headquarters

Seattle, WA

Year Founded

2023

Website

releady.com

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