The Technical Support Engineer – Critical Power Systems provides regional technical support for critical power infrastructure across data centre, telecommunications, industrial and mission-critical applications.
The role provides technical ownership of complex field issues from product introduction and commissioning through fault investigation, escalation, root cause analysis, corrective action and lifecycle support. The engineer works closely with Customer Engineers, commissioning teams, service operations, product offering, engineering, quality, factories and customers throughout Asia Pacific.
This is not a traditional helpdesk role. The position requires strong electrical and power-electronics knowledge, practical field experience and the ability to understand interactions across complete electrical systems rather than individual pieces of equipment.
The role supports a broad portfolio of critical power technologies, including:
AC Critical Power: Large, medium, small and modular UPS systems; Static Transfer Switches; automatic/manual transfer systems; Active Harmonic Filters; AC distribution; generator integration and power-quality systems.
DC Critical Power: TELCO DC rectifier systems including 48/54 VDC architectures; high-voltage DC rectifiers including 400 VDC and 800 VDC systems; DC distribution, battery and protection systems.
Electrical Distribution: LV switchboards, protection systems, busway and busbar distribution.
Energy Storage: VRLA and lithium-ion batteries, battery monitoring, Battery Energy Storage Systems and associated controls.
Emerging Technologies: MV UPS, Solid State Transformer systems, high-frequency power conversion and other emerging critical-power technologies.
The successful candidate should demonstrate strong knowledge of:
Electrical Engineering qualification, electrical trade qualification with significant relevant experience, or equivalent industry experience.
Experience in critical power, data centres or telecommunications is highly desirable, particularly with UPS systems, TELCO rectifiers, 400–800 VDC systems, STS, generators, switchboards, busway, battery systems, energy storage or power-quality equipment.
The successful candidate will demonstrate methodical troubleshooting, strong technical judgement, ownership through to closure, clear customer communication and the ability to remain effective during critical site events.
Regional travel throughout Asia Pacific may be required for technical escalations, root cause investigations, first-of-type installations, factory activities and technical training.
Resolve complex technical issues safely, accurately and efficiently while increasing the capability of the wider service organisation and ensuring lessons from the field are converted into improved products, procedures, training and service outcomes.
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com
Vertiv is a global leader in critical digital infrastructure for applications in data centers, communication networks, and commercial and industrial environments.
As businesses, industries, and communities become more connected, we pioneer and deliver end-to-end power and cooling technologies to help our customers stay resilient, optimized, and future-ready.
With our industry-leading innovative technologies and global services network, we are fueling the revolution of the digital world - keeping technology ecosystems running efficiently and without interruption.
Vertiv is supercharging data’s potential; accelerating the pace of technology, raising the bar for accelerated compute and redefining the limits of densification.
The world depends on data we power and cool™
