We are seeking a skilled and motivated Technical Support Engineer - Performance to join our team in Costa Rica. You'll serve as the critical bridge between technical excellence and customer success. In this role, you'll leverage your deep technical expertise to solve complex performance challenges that directly impact our clients' business operations. We're seeking a bilingual problem-solver who can thrive in a fast-paced environment, bringing both technical mastery and exceptional communication skills to support our global client base.

• Duration: 12-month contract with potential for permanent conversion
• Location: Toronto, Ontario
• Pay: T4 $ 40-43

The Performance Support Engineer will serve as the final escalation point for the Client's Technical Support team, specializing in resolving complex issues related to performance and instance availability. This customer-facing role demands a candidate with both strong technical and interpersonal skills, capable of quickly understanding the Client's platform and effectively communicating solutions. The ideal candidate will be able to work flexible hours, including evenings, weekends, and holidays, to ensure timely resolution of critical issues.

• Successfully demonstrate skills to diagnose and resolve complex technical issues by systematically identifying the root cause, analyzing potential solutions, and implementing effective fixes.
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Skilled in utilizing shell scripting and advanced CLI commands to automate workflows and effectively manage and analyze data within a Linux/Unix environment.
• Advanced Unix/Linux experience
• Understanding of basic networking and system administration
• Working knowledge of the components in a web applications stack.
• Possess strong analytical skills in interpreting JVM and GC logs to identify performance bottlenecks, memory leaks, and other issues impacting application stability and efficiency
• Experience diagnosing performance degradation (e.g. explain plans, database tuning)
• Familiarity with Splunk is highly preferred
• Experience working well in a team environment while also being able to work productively while unsupervised
• Strong personal commitment to quality and customer service
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Excellent time management skills
• Languages: Advanced proficiency in speaking, reading and writing in Spanish and English (Portuguese is highly preferred)
• High level understanding of resource management of machines (CPU, memory, etc.) is highly preferred.
• Proven ability to debug code by identifying and resolving syntax errors, logic flaws, and performance bottlenecks. This includes analyzing code, testing functionality, and implementing corrections to ensure code accuracy and efficiency is preferred.