Saviynt

Technical Support Engineer (PAM)

Saviynt  •  Bengaluru, IN (Onsite)  •  4 hours ago
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Job Description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com

WHAT YOU WILL BE DOING:

  • Investigate and resolve customer-reported technical issues, guiding them through complex installation, operation, and maintenance scenarios for Saviynt's platform.
  • Collaborate with field engineers and technicians to isolate and fix product-related problems, acting as a trusted technical advisor.
  • Document and report recurring or critical issues to our Engineering and R&D teams, providing actionable feedback that shapes future product development.
  • Develop and maintain clear, accurate technical documentation, including troubleshooting guides and best practices, as solutions are discovered.
  • Build and utilize diagnostic tools to proactively identify potential product difficulties and contribute to the overall stability and reliability of our solutions.
  • Engage directly with customers and internal teams to ensure timely and effective resolution of technical inquiries.
  • Get energised by diving deep into technical problems and finding creative solutions.
  • Care deeply about customer success and ensuring they have a seamless experience with our product.
  • Enjoy the challenge of understanding intricate software systems and how they interact.
  • Thrive in a collaborative environment where you can share your knowledge and learn from others.
  • Appreciate the opportunity to provide direct feedback that influences product direction.

WHAT YOU BRING:

  • Bachelor’s degree and 3+ years of related experience; or an advanced degree without experience; or equivalent work experience.
  • Proven experience in a technical support or similar customer-facing technical role.
  • Experience supporting complex software applications in an enterprise environment.
  • Demonstrated ability to understand and troubleshoot technical challenges.
  • Experience with identity and access management (IAM) concepts and technologies.
  • Familiarity with cloud platforms like AWS, Azure, or GCP.
  • Understanding of common enterprise software installation and troubleshooting
    methodologies.
  • Ability to read and interpret technical logs and diagnostic output.
  • Basic knowledge of scripting or programming languages for tool development is a plus.
  • Excellent written and verbal communication skills for clear explanations and documentation.
  • Strong problem-solving and analytical abilities to diagnose complex issues.
  • Patience and empathy when working with customers who may be facing challenging technical situations.
  • A proactive and detail-oriented approach to tracking and resolving issues.
  • Ability to work effectively both independently and as part of a supportive team.
If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

> Data Classification, Retention & Handling Policy
> Incident Response Policy/Procedures
> Business Continuity/Disaster Recovery Policy/Procedures
> Mobile Device Policy
> Account Management Policy
> Access Control Policy
> Personnel Security Policy
> Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Saviynt

About Saviynt

At Saviynt, we are pioneers in intelligent identity security solutions, dedicated to empowering enterprises to safeguard their digital environments. We aim to transform IGA by delivering innovative, cloud-first solutions that ensure security, compliance, & risk management across diverse IT landscapes, including multi-cloud, hybrid, & on-premises environments.

Our Values

Innovation: We continuously enhance our solutions to meet the evolving needs of the modern enterprise.

Customer Focus: Our customers are at the heart of everything we do. We strive to provide exceptional service & solutions that deliver real value.

Accountability: We take responsibility for our actions & deliver on our promises, ensuring excellence in every aspect of our work.

Collaboration: We believe in the power of working together & fostering an inclusive environment where ideas & innovation can flourish.

Integrity: We operate with the highest standards of ethics & transparency, building trust with our customers, partners, & team members.

Our Mission

Saviynt’s mission is to provide intelligent, cloud-first identity governance & access management solutions that enable organizations to achieve Zero-Trust security. We aim to simplify the complexity of identity security by providing deep visibility & seamless integration across all IT environments.

Our Goals

Enhance Security: We help organizations protect their most critical assets from cyber threats by leveraging advanced identity governance & access management solutions.

Ensure Compliance: Our solutions meet stringent regulatory requirements, helping organizations maintain compliance effortlessly.

Drive Efficiency: We enable organizations to streamline their identity management processes through automation & intelligent analytics, reducing costs & improving productivity.

Foster Innovation: We are committed to staying at the forefront of technology, continually evolving our solutions to meet the demands of the digital age.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
El Segundo, California
Year Founded
2010
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