Job Description

Technical Support Engineer- Oilfield & Industrial Chemicals

Do you enjoy creating solutions for customers?

Would you like to lead a team creating winning solutions?

Join our growing team

We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. Our highly experienced Technical Support Team provide pre-job planning, delivery and post-job completion support for our extensive range of technology products and tools.

Partner with the best

The Technical support Engineer will ensure Baker Hughes delivers flawless execution by providing Technical Support to the Service Delivery and Sales team when needed in pre-planning, job execution, and post job analysis.

As a Technical Support Engineer, you will be responsible for:

• Ensuring compliance with managing the Job Cycle (MtJC) process.

• Sharing the knowledge across the organization by submitting best practices, case histories & lessons learned to the knowledge management database.

• Raising an alert across the Service Delivery organization whenever an unfamiliar technical issue arises on a job.

• Providing troubleshooting and solutions to our service delivery team to ensure flawless customer execution.

• Communicating and presenting recommendations, project plans and technical roadmaps to senior business leaders and other stakeholders.

• Following up on field failures that requires Technology involvement and ensure that the learning is shared across the field.

• Liaising with service delivery, clients and collaborating with stakeholders on complicated processes to ensure successful delivery

• Collaborating with multi-disciplinary teams on customer projects to design and execute best solutions

• Communicate to Engineering and Technology organization on issues and lessons learned related to different technologies

• Developing and implementing operational standards for the introduction of new products and technologies

Fuel your passion

To be successful in this role you will:

• Have Bachelor's degree in a related field or demonstrate equivalent, professional work experience

• Have at least 5 years’ experience as a Technical Support Engineer within oil and gas industry.

• Demonstrate expertise within Technical Support, Field Operations or Engineering role.

• Have experience providing innovative, adaptive technical solutions and support to internal and external customers.

• Have thorough understanding of PL technology and Service Delivery requirements.

• Demonstrate excellent written, verbal and presentation skills including communicating complex technical content to a range of audience.

• Demonstrate experience of leading, mentoring and motivating teams in a technical environment

• Be able to travel at short notice to global and offshore locations (around 25% of the time)

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• Safety net of life insurance and disability programs

• Tailored financial programs

• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Experienced Professional - Technical Support Engineering