Ingram Micro

Technical Support Engineer – Microsoft Azure & Microsoft 365

Ingram Micro  •  United Kingdom of Great Britain and Northern Ireland (Onsite)  •  5 days ago
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Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Shape the Future of Unified Support with Ingram Micro

At Ingram Micro, we’re redefining how technology reaches and empowers businesses around the world. As a global leader in IT distribution and solutions, we help our partners and customers realize the promise of technology—driving innovation, accelerating growth, and shaping tomorrow. Joining us means being part of a team that connects people with opportunity on a truly global scale.

Our Unified Support team plays a critical role in delivering on that promise. We ensure that partners and customers can rely on secure, resilient, and high-performing Microsoft cloud environments. By resolving technical challenges quickly and effectively, we enable organizations to stay productive, collaborative, and competitive.

We succeed through our shared commitment to Results, Integrity, Imagination, Courage, Responsibility, and Talent We collaborate openly, act with accountability, continuously seek better ways of working, and put our customers at the center of everything we do. Here, your voice matters, your ideas are valued, and your growth is supported.

About the Role

As a Technical Support Engineer (Azure & Microsoft 365), you will be the frontline expert supporting partners and customers in resolving technical issues across cloud infrastructure and productivity platforms. Your mission is to restore service quickly, minimize disruption, and deliver an exceptional support experience.

What You’ll Do

  • Respond to inbound support requests across Microsoft Azure and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID)
  • Diagnose and resolve technical issues across cloud infrastructure, identity, and collaboration services
  • Investigate outages, performance issues, and configuration-related incidents
  • Deliver Tier 1–2 support and escalate complex issues with detailed analysis
  • Restore services through fixes, workarounds, or configuration adjustments
  • Collaborate with Microsoft and internal teams to resolve advanced platform issues
  • Accurately document incidents, resolutions, and knowledge articles
  • Contribute to continuous improvement of support processes, runbooks, and documentation

What You Bring

  • 2–5 years of experience in technical support, cloud support, or similar environments
  • Hands-on knowledge of Microsoft Azure and Microsoft 365
  • Strong troubleshooting and analytical problem-solving skills
  • Familiarity with Azure Portal and Microsoft 365 Admin Center
  • Understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS)
  • Experience working with ticketing systems such as Zendesk or Jira
  • Strong communication skills with a customer-first mindset
  • Ability to prioritize and manage multiple incidents in a fast-paced environment

Nice to Have

  • Experience in break-fix troubleshooting scenarios
  • Knowledge of mail flow diagnostics and identity/access management (MFA, federation, sync)
  • Exposure to service performance and availability troubleshooting
  • PowerShell or scripting experience
  • ITIL or incident management certification
  • Experience in CSP or partner-based support environments
  • Familiarity with Azure monitoring and diagnostic tools

Why Join Ingram Micro?

At Ingram Micro, your career is more than a job—it’s a journey of growth and impact. You’ll have access to global career opportunities, continuous learning, and the chance to work with cutting-edge technologies. We are committed to building an inclusive environment where diverse perspectives drive innovation, and where you are empowered to perform at your best.

If you’re ready to grow your career, make a real difference, and help shape the future of cloud technology— let’s shape tomorrow, together.

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Ingram Micro

About Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to a highly diversified base of business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first comprehensive business-to-consumer-like experience, integrating hardware and cloud subscriptions, personalized recommendations, instant pricing, order tracking, and billing automation. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Irvine, CA
Year Founded
1979
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