Job Description

Here at Intellihub, our people are at the core of everything we do. Our high performing team are key to building on our position as ANZ’s leading smart metering provider, as well as unlocking innovative solutions that enable households and businesses to take charge of their energy generation, storage and consumption – now and into the future.

With offices across Australia and New Zealand, we have established a rich culture of diversity and inclusion – and remain deeply committed to promoting equal opportunities for all our employees and a positive, safe and productive workplace for all.

As a Technical Support Engineer (Level 2), you’ll play a key role within the Network & Infrastructure team, providing advanced technical support across end-user computing, systems, and network environments.

You’ll diagnose and resolve complex hardware and software issues, ensuring systems remain secure, stable, and performant. With a strong customer focus, you’ll partner closely with IT and business stakeholders to deliver a high-quality support experience for users working across office, remote, and offshore environments.

Your Key Accountabilities

• Maintain secure and reliable IT environments by implementing security controls, monitoring risks, and responding to incidents
• Administer and optimise EUC platforms, including Microsoft Intune, Endpoint Manager, Microsoft 365, software asset management, and end-user experience monitoring tools (e.g. Immibot)
• Provide advanced technical support across network and infrastructure services, resolving incidents end-to-end and documenting root causes and recommendations
• Manage identity and access via Active Directory and Microsoft 365 (user provisioning, group policies, access controls)
• Own and continuously improve EUC systems, driving stability, performance, and user experience enhancements across Intellihub
• Support incident management by participating in an after-hours roster for critical issues
• Mentor and support junior team members, contributing to capability uplift within the service desk/helpdesk function
• Act with urgency and accountability in time-sensitive situations, taking initiative to resolve issues effectively
• Collaborate with stakeholders across IT and the business to deliver strong customer outcomes
• Champion safety, quality, and continuous improvement, in line with organisational policies and standards

Qualifications

• Relevant tertiary qualification and/or Microsoft 365 Endpoint Administrator certification (highly regarded)
• Strong hands-on experience across the Microsoft 365 ecosystem, including administration of core services
• Proven experience supporting and deploying Windows end-user devices (laptops/desktops), including EUC build and device management using Microsoft Intune, Endpoint Manager, and MDM/MAM platforms
• Experience managing identity and access across Active Directory, Entra ID, and Group Policy
• Exposure to endpoint security and vulnerability monitoring, including identifying and responding to risks
• Solid understanding of networking fundamentals, protocols, and services
• Familiarity with IT Service Management (ITSM) frameworks (e.g. ITIL) with exposure to tools such as ServiceNow or Jira
• Customer-focused and proactive, with a strong sense of ownership and a passion for delivering high-quality support
• Strong analytical, problem-solving, and communication skills, with the ability to manage competing priorities in a fast-paced environment

Our Technology Stack

• Microsoft 365 (including Copilot)
• Windows end-user devices
• Microsoft Intune & Endpoint Manager
• MDM/MAM platforms
• Active Directory, Entra ID & Group Policy
• ServiceNow (ticketing, ITSM platform).
• Jira (issue/project tracking).
• Rapid7 Endpoint security vulnerability monitoring.
• Immibot

Additional Information

We offer a dynamic and inclusive workplace that values collaboration and diversity. With a flexible hybrid working mode, we prioritise work-life balance while fostering personal and professional growth. Our innovative culture provides opportunities for career development, access to industry-leading tools, and a strong commitment to employee well-being, all supported by a competitive salary and benefits package.